Abbie Joan Fine Living Makes Customer Experience a Form of Art with 2017 Events

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In an age where artificial intelligence and automation are at the forefront, Abbie Sladick of Abbie Joan Fine Living takes an old-fashioned approach to delivering a better customer experience (CX).

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Abbie Sladick, Owner of Abbie Joan Fine Living

By being personally involved with each of our clients, my staff and I ensure that homeowners achieve their remodeling and lifestyle goals.

2017 might be considered the “year of automation,” but Abbie Joan Fine Living is bucking trends and approaching customer experience the old-fashioned way – with a personal touch. The Naples remodeling construction firm, which promises to re-imagine and remodel homes of exceptional quality, beautiful design, and fabulous functionality, specializes in customized solutions for the homeowner looking for an exceptional experience and an outstanding outcome.

“I prefer to take a hands-on approach to delivering a great customer experience,” explains Abbie Joan Fine Living owner Abbie Sladick, a Certified Graduate Remodeler and Certified Aging in Place Specialist. “By being personally involved with each of our clients, my staff and I ensure that homeowners achieve their remodeling and lifestyle goals; they return time and again when they need more work.”    

Improving customer experience is a priority for most business owners, and the method by which many businesses are trying to achieve better CX is through automation and artificial intelligence. According to the 11th annual Accenture Global Consumer Pulse Survey, however, "human interaction remains a vital component of customer satisfaction."

Sladick believes the human factor is essential in creating the best experience for her clients. “When you’re talking about something as intimate as a person’s home – whether it’s a vacation home they only spend a few months in or their primary dwelling – a personal touch is necessary,” explains Sladick. “When you invite us into your home to redesign and renovate, we recognize it is a very personal experience. At Abbie Joan Fine Living, we value this trusted relationship and are committed to making your experiences exceptional and the outcomes outstanding.”

To deliver on the promise of the best customer experience, Sladick is planning a series of events in 2017, including a private invitation-only dinner party at her home in Naples. “Our annual dinner is a way to say thank you and acknowledge the relationship we have with our clients,” says Sladick. “In addition to the annual dinner event, we will host other private-invitation events, including cooking classes and our annual ladies’ tea party.”

Delivering a great experience doesn’t stop with clients. Sladick has formed a subcontractor board of advisors and meets with them over breakfast every six weeks. They discuss current and upcoming projects, facilitate networking, and plan for the upcoming season. In an age where customer experience is a determining factor in success, Sladick’s personal approach delights her clients, and it’s one reason why Abbie Joan Fine Living has consistently been recognized as a top remodeling firm, having been awarded a spot in the Big50 Class of 2015 and ranked as one of the Top 500 Remodelers.

About Abbie Joan Fine Living: Since Abbie Joan Fine Living’s inception in 2000, they have worked hand in hand with clients to re-imagine and remodel homes of exceptional quality, beautiful design and fabulous functionality. Visit Abbie Joan Fine Living to learn more.

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Abbie Sladick

Shadra Bruce
@abbiejoan
since: 01/2009
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