Call Centre Know How Announces Release of Impressive New Training Manual for Global Contact Center Industry

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Today, Call Centre Know How, a leading Germany-based multi-award-winning call center training company, has confirmed that it has officially released a brand new, "How to Survive (& Thrive) in a Call Centre Instructor Guide" to industry-wide critical acclaim. In 184 pages filled with expert insider knowledge, the comprehensive free training is an invaluable asset for busy call centers to assist in the exceptional training of team members and has been custom built to radically improve call center agent performance metrics.

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Alison Mathiebe

After managing call centers for many years in my own career, I'm particularly interested in assisting call center agents in maximizing their potential and levels of peak performance.

Specifically designed with the precise needs of contact center Managers, Trainers, and Team Leaders in mind, the easily downloadable manual features a complete A to Z of all new cutting edge materials and the support required to successfully operate detailed industry leading training initiatives.

"Given our track record, the detailed new manual is an ideal tool for call center executives to insist upon from their direct line managers. I'm delighted that word is spreading like wildfire across the sector," expressed, Alison Mathiebe, Founder, Call Centre Know How, a call center industry veteran, former college teacher (TAFE NSW, Ultimo College), and International Bestselling Author. ”After managing call centers for many years in my own career, I'm particularly interested in assisting call center agents in maximizing their potential and levels of peak performance.”

Inspired by an overall shortage of highly accessible materials for call center staff, the How to Survive (& Thrive) in a Call Centre Instructor Guide focuses on training and support instead of just text relating to operational management. It is geared towards Call/Contact Center Managers, Customer Experience Managers (CX Managers), Customer Care Managers, Call Center Trainers, Call Center Training Managers, Call Center Directors as well as Vice Presidents, Assistant Vice Presidents, and Senior Vice Presidents of Customer Care, and Chief Customer Officers.

Call center industry leaders have been quick to praise the latest body of work from the Call Centre Know How Founder. "Alison is a dedicated and creative expert in her field. Alison captures and addresses both known industry challenges as well as the latest solutions to new challenges created due to emerging technologies. In her recent training publication for leaders in call centers, she provides essential training that benefits even the most seasoned leaders. Her companion training for agents is a much needed and long overdue guide addressing soft skills and other often overlooked but essential components of being an effective, productive, engaged and fulfilled agent," Mary Paige Forrester, Director, Contact MP Consulting.

"Alison Mathiebe has written a book that is clear, concise and comes from evident practical experience. It is certain to boost the confidence and success of those just entering (or considering) the profession, and is a great go-to resource for established call center agents," Brad Cleveland, Author of Call Center Management on Fast Forward from ICMI Press.

"How to Survive (& Thrive) in a Call Centre by Alison Mathiebe is a very welcome contribution which will help call centers to guide, support and inform new and existing call center staff. In particular, it would prove a useful text to give to all new staff helping them understand and adjust to working in stimulating and sometimes challenging environments. The 24 chapters address the main topics and are short enough to provide bite-size learning for agents and operators," John P. Wilson, Author of The Call Centre Training Handbook.

The Offenbach am Main-based Call Centre Know How company has built up a solid reputation in the industry following a long history of positive results documented in a large number of high-level call center management situations around the world including Sydney, Australia.

About Call Centre Know How:
Since 2011, Call Centre Know How has gained a reputation as being a world leader in call center training initiatives, resources, and International Bestselling publications. We are proud to be multi-award-winners in our field having received honors for Staff Leadership, State Quality Award winners two years in a row, State Management Innovation Award winners and a National Call Centre Management Award plus Best Respected in the Contact Centre Industry list and an Industry Champion Award nomination. To instantly download your free copy of “How to Survive (& Thrive) in a Call Centre Instructor Guide,” simply click on: Explore the future of call center training by visiting our website:

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Media contact information:
Alison Mathiebe, Founder, Call Centre Know How.
Email: Alison(at)CallCentreKnowHow(dot)com
Tel: +4969382581.

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Alison Mathiebe
since: 08/2011
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