April is National 9-1-1 Education Month – An Opportunity to Educate Your Audience on Critical 9-1-1 Issues That Affect Us All

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Story ideas for 9-1-1 Education Month

April is National 9-1-1 Education Month, and April 9-15 is National Public Safety Telecommunicators Week.  This presents an opportunity to help educate the public about important 9-1-1 issues, and to recognize the selfless work that 9-1-1 professionals perform nationwide.

The better educated audiences are about 9-1-1, the more effective emergency help will be in times of crisis.   
Here are some story ideas:  

NEXT GENERATION 9-1-1 (NG911): In many communities, the 9-1-1 system is still geared to the era of copper wires and landline phones. NG911 is an emerging set of standards for an Internet-Protocol-based system enabling voice and multimedia communications between a 911 caller, the 911 center, and responders in the field. 

  • Among the hottest 911 tech topics are:

o Texting to 9-1-1 which is under development in many areas but not yet not available in all communities;
o Cybersecurity as it relates to Next Generation systems; and
o Wireless-phone location accuracy, which remains far short of the ideal. 
LOCAL 9-1-1 HEROES: Practically every community has 9-1-1 call takers who have calmly and professionally saved the day in recent dangerous situations. These stories make for excellent “feel-good” features and provide a means of both educating the public about relevant issues and honoring these unsung heroes of public safety.

  • A “day in the life” profile can shed a lot of light on the system’s challenges from a local, human perspective.
  • http://www.ThankYou911.org provides a vehicle for the public to say “thanks” to 9-1-1 professionals and contribute financially to education and wellness programs.


  • Whenever possible, dial 9-1-1 from a landline phone; it may help responders find you faster.
  • If calling from a wireless phone, get ready to mention a specific address, landmark, or a highway mile marker. 
  • Texting to 9-1-1 may be coming soon but it is not yet available in all areas.
  • For more 9-1-1 tips, visit here. 


  • Breyana Franklin, breyana(at)dalecurtiscommunications(dot)com, 202-263-3676
  • Chris Nussman, cnussman(at)nena(dot)org, 973-479-3939

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Dale Curtis
Dale Curtis Communications LLC
+1 (202) 495-3700
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