NovuHealth Highlights Key Implications from the 2018 CMS Final Call Letter and Explores What’s Next for Medicare Member Engagement

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With the April 4 release of the 2018 final Call Letter, the importance of quality performance, efficient use of administrative expenses and Medicare member engagement have been made clearer than ever.

NovuHealth highlights key implications from the 2018 CMS final Call Letter and explores what’s next for Medicare member engagement
One of the implications of this year’s final Call Letter is the growing importance of putting the member at the center of the health care experience.

With the April 4 release of the 2018 final Call Letter, the importance of quality performance, efficient use of administrative expenses and Medicare member engagement have been made clearer than ever.

NovuHealth, the health care industry’s leading consumer engagement and behavior change company, walks through the key changes in the letter and what they mean for Medicare Advantage plans, here.

“One of the implications of this year’s final Call Letter is the growing importance of putting the member at the center of the health care experience,” said Tom Wicka, NovuHealth CEO. “Medicare rewards and engagement programs will be central to this effort in the years to come.”

Although there were few surprises in the final Call Letter from CMS, and most of the news was benign or positive, the letter made clear that Medicare rewards programs; ongoing, differentiated and high-value member interaction; and robust health care data analytics will be essential for plans seeking an advantage in the marketplace in 2018 and beyond.

NovuHealth is the health care industry’s leading data sciences and behavior change company, designed to enable health plans to better understand, motivate and connect with members. Leveraging clinical and behavioral best practices, rewards, incentives and personalized communication, NovuHealth delivers high-value member behaviors. Visit us at novu.com.

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Michael Fagle
NovuHealth
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