Creative Virtual Awarded the Queen’s Awards for Enterprise: Innovation 2017

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Creative Virtual is recognised for outstanding commercial success of their innovative customer engagement technologies.

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Receiving the Queen’s Awards for Enterprise is an incredible and humbling honour for the entire Creative Virtual team as well as a wonderful recognition of the innovation we deliver to our customers every day.

Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, is a winner of the Queen’s Awards for Enterprise: Innovation 2017. The Queen’s Awards for Enterprise is the UK’s most prestigious business award for British companies. It recognises UK businesses for outstanding commercial success in four categories, including Innovation.

“Receiving the Queen’s Awards for Enterprise is an incredible and humbling honour for the entire Creative Virtual team as well as a wonderful recognition of the innovation we deliver to our customers every day,” says Chris Ezekiel, Founder & CEO of Creative Virtual. “When I first founded the company in London’s East End over 13 years ago, we were very much a pioneer in our field, and I could only dream of one day leading a successful, innovative and global company being recognised in such a prestigious way.”

The Innovation Award has been made to Creative Virtual for V-Person™, virtual agent technology, and V-Portal™, a knowledge management platform. These technologies allow global enterprises to engage in 1:1 virtual conversations with customers in any language. V-Portal brings together data from across the client company; internal databases, Customer Relationship Management software, forums, social media and more into one central control point. This unique platform allows for the creation of relevant content that can be customised based on a set of rules and decision trees and then made accessible to customers and employees through natural language virtual agents. The technology allows brands to deploy information to their customers across the web, mobile and social channels as well as to support and train live chat and contact centre agents. V-Person virtual agents are highly customisable and can be integrated with personalised account information, site search, speech technology and existing backend systems. Clients see increases in customer satisfaction using the tool, and for end users the natural language conversations make websites easier to use. Over the last two years, profit for the company has grown 200% per year.

“I am grateful to the Queen for acknowledging Creative Virtual’s innovation and for the amazing work she does to inspire British entrepreneurs like myself to take our companies global,” says Chris. “Her Majesty has always been, and continues to be, a great ambassador and strong advocate for British companies.”

As a winner of the Queen’s Awards for Enterprise: Innovation 2017, Creative Virtual will be presented with a crystal bowl and Grant of Appointment by a Royal representative during an upcoming award ceremony. Two representatives from the company are also invited to attend a reception hosted by Her Majesty The Queen at Buckingham Palace later in the year.

Visit the Creative Virtual website to learn more about the company and their suite of innovative customer engagement solutions.

ABOUT CREATIVE VIRTUAL

Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organisations including Lloyds Banking Group, Time Warner Cable, HSBC, Verizon, Chase, InterContinental Hotels Group, Autodesk and Tesco rely on our award-winning V-Person™ technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.

Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, knowledge management and business intelligence platform empowers organisations to provide customers with consistent, accurate, personalised and seamless omnichannel engagement across web, mobile, social, SMS, contact centre, service desk, live chat and IVR channels. Delivering significant contact deflection and reductions in average call handling times, as well as increased first contact resolution, together with powerful customer analytics and outcome tracking, the V-Person Smart Help platform is the most compelling self-service product in the world today.

Creative Virtual is headquartered in the United Kingdom with operations in the United States, the Netherlands, Australia, New Zealand, India, Singapore and Hong Kong. For more information about Creative Virtual and V-Person technology, please visit our website at http://www.creativevirtual.com.

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