Contact Center Compliance Wins 2017 PACE Technovation Award

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DNC.com snags the 2017 Technovation award for the innovative API Enterprise Edition with Litigator Scrub and TCPA Verification, which is part of a comprehensive TPCA and DNC compliance platform and is the only enterprise-level solution of its kind.

TCPA suits are on a sharp increase and the number of serial class action plaintiffs is surprising. It is not a matter of if you are sued, but rather when, and how many times. This comprehensive and innovative solution is inexpensive and easy to implement.

Contact Center Compliance (DNC.com) received the prestigious Technovation Award from the Professional Association for Customer Engagement (PACE) for DNC.com’s API Enterprise Edition with Litigator Scrub and TCPA Verification, at PACE’s 2017 Annual Convention and Expo in Tampa, FL. This marks the second consecutive Technovation award for Contact Center Compliance at PACE, following their selection for most innovative solution in 2016.

The Contact Center Compliance API Enterprise Edition is part of a comprehensive TCPA and DNC compliance platform, the only enterprise-level solution that combines protection from professional litigators, re-assigned wireless numbers and other high-exposure operational areas of risk such as VoIP numbers and state violations that often drive penalties and lawsuits such as calling time violations, state holidays and wrong party contacts.

The real-time capabilities of this API helps reduce costly TCPA and DNC compliance errors by seamlessly integrating into leading contact center platforms. This allows contact centers and sellers to screen data immediately before any inbound or outbound campaign and rely on a single vendor for full compliance protection.

“TCPA suits are on a sharp increase and the number of serial class action plaintiffs is surprising. It is not a matter of if you are sued, but rather when, and how many times. This comprehensive and innovative solution is inexpensive and easy to implement. No company can afford to be without this protection,” says CEO Ron Allen.

Contact Center Compliance’s enterprise level compliance solution is optimized for real-time compliance and Safe Harbor protection under DNC and TCPA regulations. API Enterprise Edition also provides: Professional litigator identification, TCPA re-assigned phone scrubbing, VoIP scrubs for TCPA, calling time monitoring, state holiday restrictions, and states of emergency in place, and more delivered in a restful API environment.

Visit DNC.com to sign up for regular TCPA industry alerts and legal updates or call (866) 362-5478 (866-DNC-LIST).

About Contact Center Compliance (DNC.com)
For more than a decade, Contact Center Compliance has provided comprehensive compliance solutions that reduce the complexity of TCPA compliance while increasing overall business performance. Our trusted, easy-to-implement, cloud based solutions automate compliance procedure and provide detailed reporting. DNC.com provides unique compliance solutions including: TCPA Litigator Scrub, TCPA Wireless and VoIP scrubbing, as well as an award winning Compliance Guide with Compliance Training. Wireless owner verification is also available to help with wrong party contacts now covered by TCPA. Visit DNC.com to see why leading companies trust Contact Center Compliance to manage their TCPA liability.

About PACE
The Professional Association for Customer Engagement (PACE) is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers. These channels not only include primary contact centers, but digital channels like mobile, social media and the web. A core mission of PACE is dedicated to proactively balancing industry best practices with current regulatory standards around using these channels when contacting customers. Our membership is made up of Fortune 500 companies, contact centers and technology suppliers that enable companies to contact their customers based on their preferred method.

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Alexandra Pemberton
Contact Center Compliance
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