With SPS’ rapid growth in the Mid-Atlantic Region, LaTonya adds invaluable leadership experience and the business skills essential to delivering world-class service.
(PRWEB) April 26, 2017
Swiss Post Solutions (SPS) North America, an innovative leader in business process outsourcing (BPO) and digitization solutions, recently announced that it has promoted LaTonya Jackson to Regional Client Director for the Mid-Atlantic, supporting its business expansion.
With years of proven success behind her as a Client Director for SPS in New York, LaTonya was chosen for this opportunity, expanding her role to include the oversight of a broad base of clients in an important geographic region. Based in Washington D.C., she will be responsible for managing and directing the growing operation to ensure the attainment of the company’s core values: clients first, delivering excellence and innovative thinking.
Speaking about the opportunity, LaTonya stated, “Having been a part of this organization for more than 13 years, I have pursued client satisfaction by fostering strong relationships with customers and by developing the skills and talent of the onsite teams I manage. I am very excited to extend my experience to the pursuit of exceptional service for our Mid-Atlantic Region clients.”
As Regional Client Director, LaTonya brings over 15+ years of experience in the outsourcing business to clients. She has worked with various industries and has demonstrated success in managing operations across a multitude of service lines, such as mail, copy, call centers, office services, catering/conference center management, reception services, hospitality and facilities management. She also has a proven track record of exceptional customer service, which has resulted in client retention, account renewals and increased revenue.
“During her tenure here in New York, LaTonya was asked to manage many of SPS’ largest strategic and enterprise clients and did so seamlessly. With SPS’ rapid growth in the Mid-Atlantic Region, LaTonya adds invaluable leadership experience and the business skills essential to delivering world-class service. Furthermore, the depth of her knowledge will provide greater scalability to support the requirements of our new and existing clients in the region,” said Art Tatge, COO North America.
LaTonya is a graduate of Berklee College of Music in Boston and is also a member of the Society of Human Resource Management (SHRM) and the National Association of Professional Women (NAPW).
About Swiss Post Solutions
We connect the physical and digital worlds
Swiss Post Solutions (SPS) is a leading outsourcing provider for business processes solutions and innovative services in document management. A strong international client base relies on SPS’ ability to envision, design and build end-to-end solutions and to be its trusted advisor for the key value drivers in BPO: location strategy, process optimization and technology, such as intelligent automation. Part of the Swiss Post Group headquartered in Bern, Switzerland, SPS’ 6,800 employees and specialized partners span the full range of the industry with focus on banking, insurance, telecommunications and healthcare, addressing customer needs in more than 20 countries.
Swiss Post Solutions (SPS) North America (NA) offers a comprehensive suite of business process outsourcing solutions and document management services that transform key business applications from paper to digital documents, enabling improved workflow and enhanced efficiencies. In the field of outsourced office services, SPS NA provides mailroom management, managed print services, reprographic services, front office and reception services to clients from an array of industries, including financial services, insurance, higher education, legal, media & entertainment, and manufacturing among others. Headquartered in New York City, SPS NA has offices in Los Angeles, San Francisco, Chicago and Washington DC, and operates secure document processing center in Long Island City.
For further information please go to http://www.swisspostsolutions.com