ScreenMeet Joins Talkdesk’s AppConnect as Launch Partner

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Talkdesk to expand cloud contact center capabilities through innovative app marketplace

ScreenMeet was designed to make the life of contact center reps better, while providing efficiencies and an outstanding customer experience.

ScreenMeet is proud to announce availability as one of Talkdesk’s launch partners for AppConnect, the first enterprise app store. Talkdesk, the world’s leading cloud-based contact center software announced AppConnect today at Opentalk, their annual thought leadership event in San Francisco.

AppConnect is now available for all Talkdesk customers, with an initial offering of 16 apps, including ScreenMeet, a cobrowsing and remote support solution that just works on any device. Starting today, Talkdesk admins can integrate ScreenMeet’s capabilities to their contact center with just a single click. Like all AppConnect tools, ScreenMeet is available as a free trial with a pay-as-you-go system in place after the trial.

Screenmeet works on all platforms such as Windows, MAC, Android and iOS and makes it easy for support staff to get to full co-browsing and remote control mode, enabling enhanced service and support experiences. ScreenMeet is a secure and encrypted solution that works through corporate firewalls and with Single Page Web Apps (SPAs). The new ScreenMeet functionality includes:

  •     Instant cobrowsing on all platforms including mobile devices
  •     Remote control of remote devices
  •     SDK for 3rd party Apps to integrate directly into iOS and Android

“ScreenMeet was designed to make the life of contact center reps better, while providing efficiencies and an outstanding customer experience,” said Ben Lillienthal, CEO of ScreenMeet. “We are very excited to be part of Talkdesk’s new AppConnect and look forward to continuing to invest in the features and functionality critical to the success of contact centers.”

“Talkdesk is thrilled to offer customers a new contact center experience that incorporates cutting-edge technology from ScreenMeet. We recognize them as a true innovator and are looking forward to building something great together.”

About ScreenMeet

ScreenMeet delivers 10 times better remote support to everyone on every device. ScreenMeet makes it faster and easier to support and retain customers because you can now resolve their issues instantly on every device. Founded by experienced experts in collaborative, real-time systems, ScreenMeet is the next generation of remote support and cobrowsing technology. Learn more and sign up for a Free Trial at ScreenMeet.com.

About Talkdesk:

Talkdesk is next-generation cloud-based contact center software that helps you deliver delightful customer service. The intuitive browser-based interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower agents to have personalized, effective conversations with customers.

In April of 2017, Talkdesk launched AppConnect, the first enterprise app store, expanding their contact center functionality to include integrations with new partners. These one-click integrations all offer free trial versions for interested customers and can be managed on a pay-as-you-go plan after the trial. For more information, visit appconnect.talkdesk.com.

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Timothy Welsh
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