A Sub Shop Manager from New Jersey Helps Managers Create a More Accountable Workplace

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Announcing the Release of New Book Club Tools

Publisher ByYourSide Studios announced the release of Dave’s Subs Book Club edition. A facilitator’s guide and a member’s guide allow managers to learn the key concepts for creating a more accountable workplace culture. Each page contains questions covering key concepts that will take a group of managers to a deeper level of reflection, learning, and action.

Disastrous events are seemingly inevitable. From major embarrassment to loss of life: the Oscars announce the wrong winner, Volkswagen cheats on emissions tests, Wells Fargo creates fake customer accounts, a news organization covers for its headliner, an airline crashes an airplane, a hospital inadvertently kills its patient. Yet, most leaders don’t have the tools to deal with disasters like these, particularly when it comes to managing the employees involved. Until now.

It’s a business book and a management tool. The fictional Dave’s Subs faces a lawsuit over an employee mistakenly giving a gluten-filled bread roll to a woman – who happens to be an attorney – for whom gluten is life threatening. In the midst of a media storm and legal onslaught that threatens the shop’s very existence, the owner chooses not to fire his employee. A noble choice but one that leaves the shop manager, Milo, to operationalize the decision. It’s an instructional tale for every CEO, director or manager who’s had to learn how to hold employees accountable – and for every employee who wants to be treated fairly.

1:14 min Video Announcement - https://youtu.be/itDQ70kBiEk

About the Author – David Marx

David Marx is widely known as the father of the Just Culture movement. Just Culture is at the forefront of a revolution in workplace accountability has been underway within high consequence industries. The Joint Commission (healthcare’s accreditor), the International Civil Aviation Authority (ICAO), the American Nurses Association (ANA), the Federal Aviation Administration (FAA), medical schools and many others are endorsing and incorporating new notions of accountability into their operations, to create workplace cultures where employees are judged based on the quality of their choices rather than solely on the severity of the outcome of their actions.

A sought after speaker, Mr. Marx provides a compelling vision into how workplace accountability should address our inescapable human fallibility. Both an engineer and attorney, Marx brings a unique perspective to workplace accountability that is rapidly becoming the standard across high consequence industries.

Drawing on his system engineering, human factors, and legal expertise, Marx published Patient Safety and the “Just Culture”: A Primer for Health Care Executives in 2001 for the National Institutes of Health. For his work in Just Culture, Mr. Marx received the 2016 Lifetime Achievement Award from the Institute for Safe Medication Practices. Marx’s first book on the subject, Whack-a-Mole: The Price We Pay for Expecting Perfection, was released in September 2009.

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Cati Morin
The Just Culture Community

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