ScreenMeet Launches Enhanced Remote Support and Cobrowsing Platform for Call Centers and Help Desks at Technology Services World Expo

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Cloud-based remote support that just works on every device enables support representatives to offer better and faster service

We are investing aggressively in the ScreenMeet platform to enable firms to provide a speedy, accurate and enjoyable experience through our innovative technology.

ScreenMeet announced today the availability of a powerful, new cobrowsing and remote support platform to streamline the daily workflows of customer support and help desk representatives. ScreenMeet for Support works instantly so representatives are able to quickly initiate service requests and support interactions. Screenmeet works on all platforms including Windows, MAC, Android and iOS and makes it simple for support staff to get to full cobrowsing and remote control mode in seconds, enabling enhanced service and support experiences.

“A quick and simple service and support experience is key to developing loyal customers and driving customer satisfaction,” said Ben Lillienthal, CEO of ScreenMeet. “We are investing aggressively in the ScreenMeet platform to enable firms to provide a speedy, accurate and enjoyable experience through our innovative technology.”

Currently in use at at Fortune 500 corporations and start-ups, ScreenMeet immediately improves the customer experience. “The ability to instantly launch a ScreenMeet session and see the client issues or illustrate a concept has changed the way we interact with our clients. I would recommend ScreenMeet to anyone looking to enhance their live chat or customer support experience,” remarked Charlie Conron, CTO, Life Design Analysis.

ScreenMeet is a secure and encrypted solution that works through corporate firewalls and with Single Page Web Apps (SPAs). The new ScreenMeet functionality includes:

  • Instant cobrowsing on all platforms including mobile devices
  • Remote control of remote devices
  • SDK for 3rd party Apps to integrate directly into iOS and Android

Because it’s so fast to get a session up and running with ScreenMeet, it’s rapidly becoming a transformative tool for the Customer Supprot and Help Desk roles. “It’s an easy and lightweight way to do onboarding, adoption and support. Plus, it’s really fast!” commented John Ragsdale, VP, Technology Research, TSIA.

To learn more about how ScreenMeet is empowering organizations, log onto http://www.ScreenMeet.com today.

About ScreenMeet

ScreenMeet delivers 10 times better remote support to everyone on every device. ScreenMeet makes it faster and easier to support and retain customers because you can now resolve their issues instantly on every device. Founded by experienced experts in collaborative, real-time systems, ScreenMeet is the next generation of remote support and cobrowsing technology. Learn more and sign up for a Free Trial at ScreenMeet.com.

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Timothy Welsh
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