Waterstone Management Group Launches New Customer Success PowerOps Subscription Service

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New as-a-service offering blends strategy and technology support to turbocharge Customer Success and business results

Waterstone Management Group helps technology companies and investors create measurable value by identifying and capitalizing on disruptive growth opportunities.

The reality of continuously evolving best practices creates a pressing need for an alternative, as-a-service solution to support the business in this dynamic environment

Waterstone Management Group, an expert-led boutique management consulting firm focused on the information technology industry, announced today that it has created a new addition to its popular Customer Success offerings, called Customer Success PowerOps. The subscription-based service, which blends strategy and technology configuration, is designed to turbo-charge technology companies’ Customer Success results and, ultimately, business results via increased account retention and expansion.

The Customer Success PowerOps service leverages data analytics and best practices to drive continuous improvement of Customer Success delivery and operations. It allows the company to gauge and accelerate the impact of its Customer Success initiatives on key business metrics, including retention, adoption, and churn.

“Some of the biggest challenges in Customer Success operations include a lack of internal analytics skills and a business environment in which managers spend most of their time on day-to-day operations and simply have no time to focus on improvement,” said Dhaval Moogimane, Partner at Waterstone. “In addition, the reality of continuously evolving best practices creates a pressing need for an alternative, as-a-service solution to support the business in this dynamic environment.”

The Customer Success PowerOps service drives continuous improvement across all Customer Success assets, while enhancing integration of data and analytics to provide advanced business insights. Waterstone’s hands-on support throughout the process involves close collaboration with the client’s Customer Success operations team, to continuously analyze the effectiveness of existing practices, refine the operations by incorporating new leading practices, and provide the resources needed to drive change into all relevant systems and tools.

Waterstone will be exhibiting its services, including Customer Success PowerOps, at two leading industry conferences: Technology Services World 2017, May 1 through 3 in San Diego, and Pulse 2017, May 9 through 11 in Oakland.

About Waterstone Management Group
Waterstone Management Group helps technology companies and investors create measurable value by identifying and capitalizing on disruptive growth opportunities and by driving excellence in Services, Cloud, and Customer Success performance. Waterstone’s expertise-driven approach combines deep industry-specific intellectual property and a unique blend of strategic consulting and executive-level operating experience to deliver high velocity strategy and execution. For more information about Waterstone, please visit waterstonegroup.com and follow the firm on Twitter (@WaterstoneMG).

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David Schutzman
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