Knoah Solutions Expands QA Service Offering

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Creates a multi-faceted customer experience and agent performance improvement solution for contact centers.

New TotalAssurance Logo

New TotalAssurance Logo

As the industry develops and technology advances, Knoah Solutions is committed to helping companies get the most out of the state-of-the-art WFO tools and techniques.

Knoah Solutions, Inc., a global business process outsourcing company, today announced the launch of its newly redesigned and rebranded customer experience and agent performance improvement offering, TotalAssurance.

“With the relaunch of TotalAssurance, we have improved on a key offering in Knoah’s service offering. We’ve taken the best practices gleaned from over sixteen years of outsourcing excellence and used that as the foundation to build a new, more comprehensive solution,” stated Gina Gottardo, Knoah Solutions’ chief quality officer.

Previously known as TotalAssure, TotalAssurance features a broader set of offerings designed to meet the needs of organizations that don’t have the budget, time, staffing, tools or in-house expertise to effectively manage a comprehensive performance improvement program.

“As the industry develops and technology advances, Knoah Solutions is committed to helping companies get the most out of the state-of-the-art WFO tools and techniques,” continued Gottardo. “By transforming TotalAssurance into a holistic performance management solution, Knoah is primed to disrupt the industry like never before.”

TotalAssurance evaluates customer care center personnel and processes and provides comprehensive and immediate feedback on daily results. The offering is based on four core elements: Transaction Monitoring, Data Analysis, Continual Improvement, and Tools and Infrastructure. These four elements are the foundation for Knoah Solutions’ ability to provide customized performance improvement that will enhance the customer experience while increasing efficiency and minimizing costs.

“No longer is third-party quality just QA, it is now complete performance management focused on customer experience,” Gottardo said. “Our solutions architects provide you with a variety of options tailored to your needs using our unique approach. Technology and a highly skilled workforce are innovatively combined to allow for a myriad of new ways to evaluate performance. More value, less cost to consumers and companies alike. That’s the future of contact center quality for 2017 and beyond.”

About Knoah Solutions:
Whether you are a Fortune 500 company or an SMB, Knoah Solutions’ global BPO services create memorable experiences that matter to your brand through our customizable and flexible RightENGAGE Customer Engagement and Back Office Solutions to our award-winning TotalAssurance third-party performance improvement solution, all powered by our proprietary WFO tool, KnoahsARK. We help you meet the needs and challenges of each of your customers through voice, chat, email, and social media. Knoah has the adaptability that big companies can’t provide and a level of competency and scale that smaller companies can’t deliver on. Knoah’s innovative and consultative approach has repeatedly earned us awards and recognition from independent review bodies like IAOP. For more information about Knoah Solutions, visit http://www.knoah.com.

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Tammy Weinstein
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