Schaumburg, IL (PRWEB) May 04, 2017
This service pack includes a number of improvements to the already powerful reporting platform. The new Service Pack includes the introduction of a new look-and-feel for Dashboard, Call Exploration, Reports Portal, greatly expanded Dashboard flexibility, and a new Contact Center Dashboard providing Real-Time contact Center Metrics for Cisco Contact Center Express (UCCX) users.
New enhancements have been made to include:
- Multiple Dashboard Visibility - Create multiple dashboards with appropriate gates for various teams
- Editable Gate Templates - modify or create altogether new gates based upon defined criteria
- Gate Design Sharing - share gates with others in the organization
- New Gate Display Options - display data in gates using six new graphical representations
- Additional Drill-down Options – drill-down to phone, vendor, or specific phone service levels
- UCCX Reporting Enhancements - Get real-time stats on UCCX Contact Center agents, queues, and calls
Current customers of Infortel Select can now upgrade their systems to this latest Service Pack by contacting ISI directly at 847-592-3250 or by opening a service ticket on our website. https://www.isi-info.com/support/open-a-service-ticket
About ISI Telemanagement Solutions, LLC
ISI is a global leader in Unified Communications management solutions for voice, video, Jabber IM compliance, and conferencing. ISI offers a broad portfolio of certified solutions for managing usage, content, people, and expenses, through UC reporting & traffic analytics, conversation recording, collaboration management, speech analytics, workforce optimization, and TEM.