Enterprise preference management builds customer trust
Atlanta, Georgia (PRWEB) May 18, 2017
PossibleNOW, the leading provider of customer engagement and enterprise preference management solutions, today announced its inclusion in a report on marketing technology by Forrester Research, an independent global technology and market research company. Entitled “The Top Emerging Technologies for B2C Marketers,” the April 2017 report identifies Enterprise Preference Management (EPM) as a new technology that marketers must adopt and lists PossibleNOW as an example of an EPM vendor.
The report, co-authored by Vice-President and Principal Analyst Joe Stanhope and Vice President and Research Director Mary Pilecki, contends that EPM is marketing’s most overlooked tool and that it fuels customer understanding.
“Enterprise preference management builds customers’ trust by providing customers with meaningful marketing choices and some control over how a brand communicates with them,” writes Stanhope and Pilecki.
“We agree with Forrester’s research — preference management builds customer trust,” says Scott Frey, President and CEO of PossibleNOW. “At the same time, it helps companies earn consent to communicate and manage that consent as it evolves over time, critical functions for any business and essential for those with EU customers under the new GDPR rules.”
The report states that marketers that have jumped the chasm from the digital world to the post-digital world need technologies that help them be “human, helpful and handy.” It also states that EPM “lets marketers validate their assumptions” and “capture preferences that are otherwise difficult or impossible to infer.”
MyPreferences, PossibleNOW's enterprise preference management solution, enables prospects and customers to express and revoke their preferences at a granular level for maximum choice and drives adoption across the enterprise at every customer touchpoint.
PossibleNOW leverages powerful technology and industry-leading expertise to enable companies to listen to customers, remember what they like and dislike and respond in useful, personalized ways. It’s enterprise preference management platform, MyPreferences®, collects customer and prospect preferences, stores them safely and makes them available to any other system or application in the enterprise. PossibleNOW strategic services experts identify opportunities, plan technology deployments, design preference collection interfaces and position clients for a win. PossibleNOW is purpose-built to help large, complex organizations gain control over communications, mitigate compliance risk and reduce marketing expenses while improving customer experience and loyalty. For more information, call (800) 585-4888, email info(at)possiblenow(dot)com or visit http://www.possiblenow.com.