Miami-Dade County ranks highest in the Customer Satisfaction Index, Price Satisfaction and Communication
Orlando, Florida (PRWEB) May 24, 2017
Millennium Consulting LLC’s clients Miami-Dade County and Orange County Government rank highest in J.D. Power’s 2017 Water Utility Residential Customer Satisfaction Study – Customer Satisfaction Index for the South Region.
The J.D. Power 2017 Water Utility Residential Customer Satisfaction Study measures satisfaction among residential customers of 87 water utilities each delivering water to a population of at least 400,000 people and reported in four geographic regions: Midwest, Northeast, South and West. Overall satisfaction is measured by examining 33 attributes within six factors (listed in order of importance): delivery; price; conservation; billing and payment; communications; and customer service. Satisfaction is calculated on a 1,000-point scale.
The 2017 Water Utility Residential Customer Satisfaction Study is based on more than 40,000
responses, representing more than 87 million residential customers of the 87 largest water utilities across the United States. The study was fielded in four waves between June 2016 and March 2017.
Miami-Dade Water and Sewer Department (WASD) ranks highest in the Customer Satisfaction Index, Price Satisfaction, and Communication. Orange County Utilities (OCU) ranks second highest in Customer Satisfaction Index and is the top performer for Billing and Payment and Customer Service.
Millennium Consulting LLC provides professional services and application support services to Miami-Dade Water and Sewer Department (WASD) and Orange County Utilities (OCU).
For more information about the 2017 Water Utility Residential Customer Satisfaction Study, visit http://www.jdpower.com/resource/us-water-utility-residential-customer-satisfaction-study.
Millennium Consulting LLC is an Oracle Gold partner providing professional services, managed services, support, and advisory services to the utility industry. We offer more than 40 years of Utility, Public Sector Software, Information Technology, and Customer Information Systems (CIS) expertise. Millennium Consulting LLC is based in Orlando, Florida.