Alabama-based Credit Union Signs with Call Center Outsourcer

Share Article

America's First Federal Credit Union partners with AnyHour Solutions and KIVA Group

"America's First Federal Credit Union has selected AnyHour Solutions to extend our existing call center support for our members," commented Travis Vanlandingham - Director of Payment Services for AFFCU.

AnyHour Solutions, a provider of comprehensive call/contact center outsourcing services for credit unions since 1994, announces that America’s First Federal Credit Union of Birmingham, AL ($1.5B assets, 150,000 members) has recently signed an agreement to use the company’s services.

America’s First Federal Credit Union (AFFCU) will be utilizing a full suite of AnyHour 24/7/365 call center outsourcing services to supplement their existing internal call center with overflow support during the workday and after hours call support as well.

AnyHour Solutions is providing their AnyHour MSR service – comprehensive member service support – via usage of their integrated call center software solution provided by Bedford, NH-based KIVA Group, Inc. – a leading multi-channel sales and service CRM/CEM software vendor. KIVA’s solution will provide a real-time interface to AFFCU’s core processing system (Fiserv Spectrum) enabled by Fiserv’s PathWays data integration utility.

“America’s First Federal Credit Union has selected AnyHour Solutions to extend our existing call center support for our members,” commented Travis Vanlandingham – Director of Payment Services for AFFCU. “Their breadth of experience with credit union members along with their state-of-the-art technology and streamlined integration process provided the level of confidence that we needed to turn to a third party solution. This added service will provide a much needed benefit to our members.”    

“America’s First Federal Credit Union and AnyHour understand that the way it handles member problems and requests is a crucial factor in building and maintaining meaningful member relationships,” said Michael Baker - president and founder of KIVA Group, Inc. “Our Respect™ software is enabling AnyHour, on behalf of the credit union, to resolve member issues much faster, better utilize technology and resources, and deliver a more satisfying member experience – all of which help the credit union’s bottom line.”

About America’s First Federal Credit Union
America’s First Federal Credit Union (http://www.amfirst.org) has a strong history in the state of Alabama. It was originally founded in 1936 at U.S. Steel’s Ensley Works in Birmingham to provide financial services to under-served individuals. America’s First has since grown to a full-service, one-stop financial institution with more than $1 billion dollars in assets. America’s First is a full-service credit union with a 5-star “superior” rating from BauerFinancial, a nationally recognized rating agency for banks and credit unions. With more than 135,000 members, America’s First is one of the strongest credit unions in the nation and is always committed to providing cost-effective financial services.

About KIVA Group
KIVA Group Inc. is a global provider of unified customer interaction and experience management software. RespectTM , the company’s technology platform and suite of applications, is enabling credit unions and banks worldwide to connect the member/customer, product and services information they need to create a more satisfying experience with each interaction. These call center, teller, branch, internet, IVR, marketing and sales software products can be implemented as point solutions or as part of a strategic CRM initiative to completely unify the enterprise. For more information, contact the company at 603-641-5482 or visit http://www.kivagroup.com.

About AnyHour Solutions
AnyHour Solutions (http://www.anyhoursolutions.com) is a highly flexible provider of comprehensive, 24/7/365 call/contact center outsourcing services for credit unions via our AnyHour MSR and AnyHour Loan-By-Phone services. Our purpose is to help our credit union partners to enhance service to their members, increase loan volume, and reduce operating expenses. AnyHour Solutions has been providing contact center services to credit unions for over 23 years, longer than any other company. Highlighted by the industry’s most experienced staff of agents, our contact center goal is to provide “Service They Will Remember.” For additional information contact Steven Holmes, SVP Strategic Development, at 888.622.8696, sholmes(at)anyhoursolutions(dot)com.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Steven Holmes
sholmes@anyhoursolutions.com
+1 (630) 208-0292
Email >
Visit website