Netgate Announces New 24x7 Support Subscriptions for pfSense Products

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Increasing number of enterprises shifting to open source cloud and premises firewalls

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Hired has trusted the Netgate support team since 2014 for the design, deployment and support of our network using pfSense as the cornerstone. Scott Schultz, Head of IT for Hired.com

Netgate®, the world’s leading provider of open source firewalls and security gateways, today announced the availability of its Netgate Global Support enterprise-class support subscriptions.

With over 600,000 installs across enterprise, higher education, and government agencies on all seven continents, pfSense® open source software has achieved a global reputation for providing the feature richness, ease of use, performance, and scalability required to address the most demanding commercial network security deployment needs. But, as organizations leverage pfSense products more broadly, the request for extended service and support has increased. While the product line is highly regarded for its easy manageability and stability, business-class organizations still want the assurance of provider support in the event of an issue or need. Netgate Global Support now offers annual support subscriptions that provide 24/7/365 global support, initial response SLAs, portal/chat/telephone support, advance replacements, and professional service consultation. The new Professional, Enterprise, and Enterprise Plus Support subscriptions are designed to meet the needs of any organization – public or private, large or small.

“Open source solutions continue to encroach on expensive, proprietary commercial IT functions of all types, and security is no exception,” said Jamie Thompson, Netgate CEO. “As the host of the pfSense open source firewall project, we are seeing exciting on-premises and in-cloud deployment growth. Our business customers appreciate pfSense solutions can go toe-to-toe with big commercial brands, but they still want the assurance of a strong support agency. We are well positioned to address that – and extremely cost effectively – having supported thousands of customers for over a decade now.”

"Hired has trusted the Netgate support team since 2014 for the design, deployment and support of our network using pfSense as the cornerstone,” said Scott Schultz, Head of IT for Hired.com. “They have always been there for us with rapid response and solutions to complex problems across our many locations. This is extremely important to our company because we cannot afford downtime or have our network unprotected."

“We have trusted Netgate support and professional services to manage our perimeter security devices,” Cedric Halbach, Manager of Information Systems, The Metropolitan Companies, Inc. “Their friendly and knowledgeable staff has helped us to increase the security of our systems, drastically reduce the work required to maintain security, and decrease our production environment downtime.”

Netgate Global Support subscriptions can be attached to Netgate hardware or third party hardware appliances running pfSense, virtual appliances on Amazon Web Services, Microsoft Azure, and VMware virtual appliances. Prices range from $29 to $279 per month, depending upon subscription and term. Volume purchase agreements are also available. Details are available at http://www.netgate.com/support.

“Our support team is global, experienced, and highly responsive,” said Scott Davis, Vice President of Service Delivery. “We are all passionate about the open source movement, and believe security should be available and affordable to all. At the same time, we recognize enterprises won’t tolerate undue risk. Our team is ready, able, and willing to address pfSense support needs professionally, thoroughly, and quickly.”

About Netgate
Netgate’s mission is to provide scalable, flexible, and affordable security solutions to businesses, education and government institutions around the world. Through pfSense software – the world’s premier open source firewall solution – Netgate fulfills its mission as host of the pfSense open source project, its primary developer, and as the official supplier of Netgate Global Support. pfSense software delivers compelling value through scalable performance, enterprise-class features, and solution flexibility at a fraction of the cost of proprietary solutions. Learn more at http://www.netgate.com.

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Jamie Thompson
Netgate
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