There must be a process to promptly resolve any grievance under Section 1557, and hospital staff must follow the hospital grievance and complaint policy, which should be approved by the board.
Durham, NC (PRWEB) May 30, 2017
AudioEducator, a division of audio conference and corporate education leader ProEdTech, will host the live webinar “Grievances and Complaints: What Hospitals Should Know About the CMS and Joint Commission, DNV Standards and OCR” with industry veteran Sue Dill Calloway, RN, MSN, JD, on Tuesday, June 06, 2017 at 1:00 pm ET. This session will address CMS, Joint Commission (TJC) and Office of Civil Rights (OCR) standards for grievances and complaints, along with the OCR requirements under Section 1557 of the Affordable Care Act (ACA) and what needs to be done to ensure compliance.
The CMS grievance requirements are a frequent source of investigation, and CMS perennially identifies them as problem areas for hospitals.
Many hospitals are confused by the number of regulations and the detailed compliance requirements for this problematic standard. Most hospitals that accept federal reimbursement must be in compliance with the CMS Conditions of Participation (CoPs). Hospitals must have a grievance procedure and a compliance coordinator to investigate any grievances alleging noncompliance, including discrimination. There must be a process to promptly resolve any grievance under Section 1557, and hospital staff must follow the hospital grievance and complaint policy, which should be approved by the board.
In this live webinar, expert speaker Sue Dill Calloway, RN, MSN, JD, will discuss the interplay of CMS, TJC and OCR standards for grievances and complaints. Hospitals will specifically learn about TJC standards on complaints and how these crosswalk to the CMS grievance interpretive guidelines. Additionally, Sue will cover what is now required to be documented in the medical record.
This live webinar is a must-attend for staff from all hospitals and will help consumer advocates or patient advocates, chief operating officers (COO), nurses responsible for direct patient care, and nurse managers to:
- Understand why all hospitals that receive reimbursement for Medicare patients must follow the CMS conditions of participation on grievances
- Review CMS’s regulations regarding grievance committees
- Discuss TJC’s complaint standards in the Patient’s Right (RI) chapter
- Know how patients must be provided with a written notice that includes the steps taken to investigate the grievance, the results and the date of completion
- Comply with OCR’s requirement for hospitals to have a process to handle grievances related to discrimination under Section 1557
For more information and to register, visit: https://www.AudioEducator.com/hospitals-and-health-systems/grievances-and-complaints-cms-requirement-for-hospitals.html.
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