CallRail Recognized as Top Call Tracking Provider in G2 Crowd Grid℠

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Call tracking platform sweeps Spring 2017 Grid℠ and Results Index rankings

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CallRail, the world’s most popular call analytics provider, today announced it’s been ranked the leading call tracking provider by business software review program G2 Crowd in its Spring 2017 Grid℠ Report and its Result Index for Inbound Call Tracking.

Products shown on the Grid℠ for Inbound Call Tracking have received a minimum of 10 reviews/ratings. Products were ranked by customer satisfaction (based on user reviews) and market presence (based on market share, vendor size, and social impact) and placed into four categories on the Grid℠. CallRail was ranked a “Leader” for its substantial scale, market share, and global support and service resources.

G2 Crowd’s Results Index score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings for a number of results-related review questions. Products included in the Results Index for Inbound Call Tracking have received both a minimum of 10 reviews and five responses from real users for each of the results-related questions featured in the review form. With a score of 9.06, CallRail ranked first across all categories, including Best Results, Best Estimated ROI and Users Most Likely to Recommend. The average Results Index score in the call tracking category was an 8.43.

“It’s an honor to be continually recognized for our services by G2 Crowd as well as our strong customer base,” said Kevin Mann, CTO and co-founder at CallRail. “These days, it’s a priority for businesses to invest in software that’s both easy to use and effective in meeting their end goals. At CallRail, our team is passionate about building great products that do both, and it’s something we plan to continue doing.”

The G2 Crowd Results score comes on the heels of several product launches in the past year for CallRail. In March, CallRail unveiled its SMS analytics feature, which allows marketers to better gather insights from customers via text message. Additionally, CallRail launched CallScore in October, which leverages machine learning to automatically qualify phone call leads.

“We pride ourselves on putting our customers first when developing technology, and from award rankings to new product launches, we’ve seen great success in doing so,” said Mann. “Above all, CallRail has proved that serious analytics and a great user experience can be synonymous.”

To view the full G2 Crowd Spring 2017 Results Index Report, please visit https://www.callrail.com/g2-crowd-spring-2017/.

About CallRail
CallRail provides call tracking and analytics to more than 50,000 companies and marketing agencies in North America. CallRail's intuitive software helps data-driven marketers optimize the performance of their advertising campaigns, increase sales effectiveness, and improve customer retention. Learn more at http://www.callrail.com.

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Kate Nettenstrom
Walker Sands Communications
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