The Best Small-Business CRM Software According to G2 Crowd Spring 2017 Rankings, Based on User Reviews

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G2 Crowd finds Nimble tops satisfaction ratings while Salesforce CRM earns highest overall market presence score.

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G2 Crowd, the world’s leading business software review platform, today released the Spring 2017 Small-Business CRM Software Grid report to help businesses make the best CRM technology buying decision. Salesforce CRM, HubSpot CRM, Pipedrive, ProsperWorks, and Zoho CRM were named Leaders in the report, receiving a strong customer satisfaction score with a large market presence.

Nimble, PipelineDeals, Freshsales, Nutshell, Less Annoying CRM, Salesnet, Workbooks.com, Pipeliner CRM, Vtiger CRM, Contactually, Base CRM, bpm'online, OnePageCRM, Insightly, GoldMine, Really Simple Systems, Redtail CRM, Salesflare, InfoFlo Software, Prophet CRM, amoCRM, Relenta CRM, Maximizer CRM, Membrain, Apptivo Project Management, Close.io, and iSEEit were named High Performers in the report, earning strong customer satisfaction marks with smaller market presence scores. Nimble earned the highest overall satisfaction score, while Salesforce CRM earned the highest overall market presence score.

The Grid leverages customer satisfaction data reported by authenticated users along with vendor market presence determined from social and public data. Based on a combination of these scores, each software solution is categorized as a Leader, High Performer, Contender or Niche.

About the Small-Business CRM Grid report:

  • The report is based on more than 3,406 reviews written by business professionals.
  • Of the 165 products listed in G2 Crowd’s CRM category, the ranked products each received ten or more reviews to qualify for inclusion on the GridSM.

About G2 Crowd, Inc.

G2 Crowd, the world’s leading business solution review platform, leverages more than 170,000 user reviews to drive better purchasing decisions. Business professionals, buyers, investors, and analysts use the site to compare and select the best software and services based on peer reviews and synthesized social data. Every month, nearly one million people visit G2 Crowd’s site to gain unique insights. Co-founded by the founder and former executives of SaaS leaders like BigMachines (acquired by Oracle) and SteelBrick (acquired by Salesforce) and backed by more than $45 million in capital, G2 Crowd aims to bring authenticity and transparency to the business marketplace. For more information, go to G2Crowd.com.

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