Caliber Public Safety Delivers Rapid Implementation for Coffey County, KS Dispatch Center

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Internal Server Failure Leads to Migration Solution

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"For those who have experienced equipment failure, there is a sense of urgency to get the system back as quickly as possible. Our rapid implementation with Coffey County was a prime example of working together to achieve a common goal."

When the Coffey County, KS Sheriff’s Office Communications Center’s legacy server crashed, leaving them vulnerable without Computer Aided Dispatch (CAD) to field emergency calls, Caliber Public Safety (Caliber) worked closely and swiftly to provide an immediate solution. With a rapid implementation, taking just seven weeks from start to finish, the Center now utilizes Caliber’s Next Generation (NG) CAD, which offers the stability and peace of mind needed when working with emergency situations. With this migration to CAD NG Coffey County now relies on solid architecture, meaning they will not have to revert to pen and paper in the future.

Tasha Rogers, 911 Coordinator/Communications Director for Coffey County, has oversight for all communications, including the 911 system. “When our legacy computer server crashed, it was the worst case scenario for any dispatch center. We had to make a quick decision: re-install and configure the legacy CAD or invest in a next generation CAD. Caliber’s Software for Life program made the decision easy! The Caliber team worked closely with my staff for seven weeks on a rapid implementation of CAD NG. We are no longer on pen and paper and have a CAD system that will help to ensure the safety of our community for years to come.”

According to Faysal Tay, VP of Sales and Marketing for Caliber Public Safety, “For those who have experienced equipment failure, there is a sense of urgency to get the system back as quickly as possible. Our rapid implementation with Coffey County was a prime example of working together to achieve a common goal. Our Software for Life program made this possible for Coffey County — due to a server failure, they gained a CAD NG system that will make the dispatchers more efficient and will ultimately make the community a safer place.”

Caliber is committed to supporting our legacy products for as long as clients rely on them. To help protect the investment agencies have already made in their law enforcement software, Caliber stands by a “Software for Life” policy. All clients who maintain a current maintenance agreement receive the benefit of substantially reduced costs when migrating or replacing their current system with any of the next generation software available within the Caliber Public Safety family of products.

About Caliber Public Safety

Caliber Public Safety is committed to creating reliable software with unique information sharing ability that provides instantaneous access to critical, relevant information across multiple agencies. We combine industry best practices with our state of the art suite of products to deliver a client experience that is second to none. The full line of Caliber Public Safety software delivers the critical edge to frontline responders when seconds count.

Caliber Public Safety is a business unit of the Harris Operating Group of Constellation Software, Inc. Harris Systems USA, Inc. is a member of the Harris Operating Group and is one of the legal entities that markets and distributes software products and services under the Caliber Public Safety platform.

About Coffey County

Coffey County Communications, in Burlington KS, employs nine full-time dispatchers who operate in the Communications Center 24 x 7, handling administrative calls, calls for service and 911 calls for fire, EMS and law enforcement. Coffey County Communications is equipped with state of the art equipment, which includes three radio consoles, new 911 equipment to handle not only enhanced 911, but also wireless enhanced 911 (cellular). The communications center is completely computerized, requiring dispatchers to possess high levels of technology skills. Dispatchers are trained to retrieve information for public safety, officer safety, as well as identification information, contained in the states KCJIS network, and the national systems both NLETS and NCIC.

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Cristina Ortenzi
Caliber Public Safety
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