Goliath Technologies Announces New Topology View for Hybrid IT Analysis and Troubleshooting

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Global View of the Entire IT Infrastructure Displays Relational Dependencies of all IT Assets

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At a glance I can understand the impact of distance causing end users to have on average 3-4x the latency and 2x the logon times because I can drill down through each layer from the Delivery Group and Machine Catalog to the back end infrastructure.

Goliath Technologies is the leading provider of proactive IT Operations solutions to anticipate, troubleshoot, resolve and prevent end user experience issues, regardless of where the IT infrastructure, applications or end users are located. Today, they announced new functionality to monitor and troubleshoot the entire IT infrastructure whether on-premises or in the cloud.

“At a glance I can understand the impact of distance causing end users to have on average 3-4x the latency and 2x the logon times because I can drill down through each layer from the Delivery Group and Machine Catalog to the back end infrastructure." said Pete Chim, Systems Engineer at Ballard Spahr. He continued, "Goliath’s new Topology view provides me a single place that I can look at my Citrix environment’s performance, end user experience, and errors through a correlated logical representation of my environment, so I can easily recognize where the problems are taking place and what is being impacted”

The New Topology View for Citrix Monitoring and Troubleshooting gives an IT administrator an industry-first capability to view their entire global hybrid IT infrastructure from a single pane of glass whether it is on-premises and/or in Amazon AWS or Microsoft Azure. The admin will receive alert notifications and warnings right from this view to understand the physical and relational dynamic between the IT elements emitting the alerts. Then, the administrator can drill into additional layers of the Citrix IT stack down to the individual Citrix user session. Topology view does not require manual intervention to populate the architecture map or to add metrics. The setup process is automated via API integration.

“This new functionality fills a tremendous gap that exists in the market when it comes to proactively managing a Citrix deployment, especially if some assets are cloud based,” said Raja Jadeja, VP of Product Management at Goliath Technologies. He continued, “A dependency based topology view and the ability to drill down is nothing new to IT in general. However we created ours to identify not just the problems affecting one or a small group of users, but rather the global conditions affecting hundreds and thousands of users, with a single glance. The Topology correlates end user experience and resource usage metrics at each layer from Delivery Group to Cluster to understand how ICA RTT and CPU Ready is related to slowness affecting users being delivered one enterprise application, and network latency from on-premises datacenters is doubling logins for branch office users versus logins going to the Cloud, for instance. From there we can drill down to user sessions to track HDX Channel usage to understand how that affects user behavior. Distributed Citrix architectures are challenging enough but with hybrid IT complexity is increased. This capability will make it easier for Citrix customers to be proactive and stay ahead of user complaints. And, if they do happen, and they will, we can help decrease time to remediation.”

About Goliath Technologies
Goliath Technologies provides proactive IT operations software to address the challenges associated with managing a hybrid IT infrastructure. Organizations of all sizes are moving to the cloud in some form and our products are purpose-built to assist in that transition. We manage applications, infrastructure and users regardless of where they’re located. Customers use Goliath’s products system-wide to monitor, analyze, troubleshoot and report so performance issues can be resolved before end users are impacted. Because, IT infrastructure is moving. IT accountability is not. Customers include Walmart, American Airlines, Bank of America, Viacom, UHS, HCL, CSC, ADP, Verizon Wireless, Voya, and Office Depot.

About Ballard Spahr
Ballard Spahr LLP, an Am Law 100 law firm with more than 500 lawyers in 15 offices in the United States, provides a range of services in litigation, business and finance, real estate, intellectual property, and public finance. Our clients include Fortune 500 companies, financial institutions, life sciences and technology companies, health systems, investors and developers, government agencies and sponsored enterprises, educational institutions, and nonprofit organizations. The firm combines a national scope of practice with strong regional market knowledge. For more information, please visit http://www.ballardspahr.com.

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