Senior Leadership in Customer Support, Experience, and Engagement Attend Executive Summit 2017 in DFW Texas

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The annual Executive Summit event for senior level members in Customer Care, Customer Experience Management, and Contact Center Operations hosted by CCNG is scheduled for July 24-25 in the DFW area. The event structure and unique agenda places high focus on the interaction of attending management to share fresh perspectives, proven strategies, and innovative best practice knowledge.

The CCNG Executive Summit offered a unique and engaging forum to interact with other leaders who are focused on further improving the experience their customers receive ...

The annual CCNG Executive Summit brings together a collection of experienced, senior level business leaders from across the industry to meet and learn from each other. Participants in this invitation-only event share a high level of experience and perspective related to the challenges of customer support operations, customer experience management, and customer engagement.

“The CCNG Executive Summit definitely exceeded my expectations with relevant and timely content. Conversation with peers and industry leaders was truly engaging, well worth the investment. I recommend this unique event to any executive who wants to recharge their batteries and share ideas with some of the smartest people in the industry.” - Jennifer Richard, Vice President of Contact Center Operations, McKesson MPRS

Each day delivers cross-industry collaboration and dynamic problem solving with top pros and industry thought leaders. Industry executives will share experience and insights on critical topics including:

  •     The power of customer-centric perspective
  •     Strategies to fix agent attrition
  •     Proactive, predictive & personalized care
  •     Improving the self-service experience
  •     AI, virtual agents and chat bots
  •     The value of operations flexibility
  •     Extracting customer feedback from Big Data
  •     Getting social service right
  •     Analytics: short and long term
  •     Reducing customer effort
  •     Gamification strategies and outcomes
  •     WFM norms and best practices
  •     Finding, engaging, and retaining the emerging workforce
  •     Delivering service continuity across all channels

“Summit attendees take full advantage of a highly interactive agenda that keeps the focus on attendee participation and engagement,” says David Hadobas, President and CEO of CCNG. “Sharing knowledge and insight with experienced peers makes the Executive Summit a unique opportunity for senior customer service leaders.”

In addition to its annual Executive Summit, going back to the mid 1990’s, each year CCNG works with its members to plan and host regional events throughout the United States, designed for mid-level management responsible for operations in customer service, contact center, and customer experience management.

For details on how to attend all CCNG regional and partner events, please visit us at CCNG.com.

CCNG International Inc.

Founded in 1992, CCNG International Inc., is a member Professional Peer Network (PPN) for Contact Center, Customer Experience, and Customer Service Executives, Managers, and Leaders.

CCNG Membership grants industry professionals exclusive access to a community of peers who Connect, Interact, and Share through face-to-face events, virtual events, and social media channels to enhance their professional network and gain valuable insight into Contact Center and Customer Service technology and best practices.

All Call Center, Contact Center, Customer Care, Customer Service, and Customer Experience Professionals are invited to participate in the CCNG Professional Peer Network. For more information about the CCNG Network, please visit CCNG.com, “Like” us on Facebook, and follow us on Twitter - @CCNGNetwork.

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Michelle Porterfield
@CCNGNetwork
since: 10/2013
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