Every interaction between two organizations, or between a company and a consumer, provides an opportunity for creating an impression that will influence future decisions.
Durham, NC (PRWEB) August 08, 2017
AudioSolutionz, a division of audio conference and corporate education leader ProEdTech, will host the live webinar “Customer Experience Management: The New Imperative For Customer Satisfaction” with process management expert Duke Okes, FASQ, CMQ/OE, on Thursday, August 17, 2017 at 1:00 pm ET. This session will help customer service managers learn how to use customer experience (CX) management methods to identify the customer journeys, interactions and expectations their organizations should focus on in order to ensure customer perceptions are positive.
As methods for achieving customer satisfaction have evolved, CX has become today’s standard in B2C markets; however, it has proven equally effective for managing B2B relationships. Every interaction between two organizations or between a company and a consumer, whether human or electronic, provides an opportunity for creating an impression that will influence future decisions. How a supplier of products or services is perceived goes far beyond how well the product or service meets requirements. With CX, organizations can identify key touch points and use them to drive positive outcomes with both their customers and their business partners.
This event by Duke Okes will help companies identify customer journeys, interactions and the organization's expectations in order to achieve optimum customer satisfaction. Duke will also explain how to prevent customers from wanting to look for alternative suppliers, and how critical CX practices can be adopted to keep them coming back for more.
This session will help site supervisors, HR managers, business owners, purchasing managers and others understand:
- The need for real feedback, versus just survey data
- Factors that create barriers or success
- How to get employees engaged
- How customer journeys can be analyzed to identify the greatest opportunities
- Why transparency is such a critical component
- Why organizations often don’t think about it
- Metrics for monitoring progress towards improved net promoter score (NPS)
For more information, and to register, visit https://www.audiosolutionz.com/manufacturing/customer-experience-management.html
Get $30 off on our conferences and webinars. Use Code PRWEB30 on checkout (applicable for all purchases).
ProEdTech is a leading source of knowledge and training for professionals in over 15 industries, serving individuals, businesses and their employees around the globe. It offers webinars, online conferences, seminars, boot camps, books, DVDs, white papers, industry reports and other learning tools from industry experts and insiders who provide a fresh perspective on key issues, trends and regulations in order to simplify governance, risk and compliance (GRC) for enterprises and industry professionals.
ProEdTech’s AudioEducator webinars offer updates, regulatory knowledge and information on the latest news in various medical specialties, as well as coding and billing updates, and analysis of regulations that affect ambulatory surgical centers, home health, long term care and hospice facilities, hospitals and healthcare systems, health insurers and physician practices. Webinars are also offered through AudioSolutionz in the technology, human resources, construction and housing, ICT and telecom, manufacturing, consumer packaged goods and retail, safety and security, transportation, energy and environment, education, trade, and chemicals industries. ProEdTech’s Eli Financial platform offers tax and banking professionals, focusing on providing high-quality online training products customized for U.S. lenders and tax practitioners that include the latest updates from the IRS, CFPB and other regulatory authorities. Lawyers across the United States depend on Eli CLE for top quality online continuing legal education (CLE) programs, which can be completed for MCLE credits.
ProEdTech regularly provides professionals the opportunity to get answers to their most complex questions directly from experts, without having to attend costly live conferences. To learn more, visit: http://proedtech.com/.