PT Publishes PC Service Plan Comparison of Dell Premium Support Plus with SupportAssist Technology Versus Top-tier Service Plans from HP, Lenovo, and Apple

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Principled Technologies (PT) found that Dell Premium Support Plus with SupportAssist technology was the only service plan among the four they tested that proactively diagnosed a hardware problem and started the parts replacement process on its own.

For PC problems, quick and accurate diagnosis saves time and hassle

For PC problems, quick and accurate diagnosis saves time and hassle

Premium Support Plus accomplished this by automatically detecting and diagnosing problems when they occurred.

Many people purchase PC service plans—just in case they encounter problems with their device. PT proved that purchasing Dell Premium Support Plus with SupportAssist technology can save customers time and effort when something goes wrong. Premium Support Plus accomplished this by automatically detecting and diagnosing problems when they occurred. PT found that top-tier service plans from HP, Lenovo, and Apple do not have this proactive and predictive technology, so customers of those companies must discover and troubleshoot the problem on their own and then reach out to tech support before the diagnosis and replacement process begins.

According to the report, “When you pay for technical support, the last thing you want to do is do is a lot of groundwork before anyone can help you figure out what’s wrong with your PC. Premium Support Plus with SupportAssist technology mitigated this hassle by automating a large part of this process compared to customer-driven service plans from HP, Lenovo, and Apple.”

To learn more about Dell Premium Support Plus with SupportAssist technology and how it can save customers time and hassle, read the full report at facts.pt/sk4vHh

About Principled Technologies, Inc.

Principled Technologies, Inc. is the leading provider of technology marketing and learning & development services.

Principled Technologies, Inc. is located in Durham, North Carolina, USA. For more information, please visit PrincipledTechnologies.com.

Company contact
Principled Technologies, Inc.
1007 Slater Road, Suite #300
Durham, NC 27703
press(at)principledtechnologies(dot)com

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Elizabeth Higgins
@PrincipledTech
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