Principled Technologies Publishes Report Comparing PC Support Experience of Dell Premium Support Plus with SupportAssist Technology and Dell Limited Hardware Warranty

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In hands-on testing, Principled Technologies (PT) found that Dell Premium Support Plus with SupportAssist technology saved time and effort by proactively diagnosing a hardware problem and starting the parts replacement process without user intervention.

Purchasing Premium Support Plus can make a real difference when things go wrong

Purchasing Premium Support Plus can make a real difference when things go wrong

Premium Support Plus recognized when there was a problem with the PC, identified the issue, notified the user that there was something wrong, and automatically provided Dell Tech Support with the information they needed to resolve the problem.

PC service plans come in many shapes and sizes, but what does a premium plan provide that a basic plan doesn’t? PT proved that purchasing Dell Premium Support Plus with SupportAssist technology can save customers time and effort when something goes wrong. In PT testing, Premium Support Plus recognized when there was a problem with the PC, identified the issue, notified the user that there was something wrong, and automatically provided Dell Tech Support with the information they needed to resolve the problem—greatly reducing the amount of time customers need to spend dealing with the problem themselves. In contrast, the Dell Limited Hardware Warranty was completely customer-driven, which means customers must discover and troubleshoot the problem on their own before the automated diagnosis and resolution process begins.

According to the report, “A good service plan can help as soon as you notice there’s something wrong, but one that proactively detects and reports issues as soon as they occur can resolve the issue sooner.”

To learn more about how this PC service plan uses predictive and proactive technology to get ahead of the problem, read the full report at facts.pt/UhTRw6.

About Principled Technologies, Inc.

Principled Technologies, Inc. is the leading provider of technology marketing and learning & development services.

Principled Technologies, Inc. is located in Durham, North Carolina, USA. For more information, please visit PrincipledTechnologies.com.

Company contact
Principled Technologies, Inc.
1007 Slater Road, Suite #300
Durham, NC 27703
press(at)principledtechnologies(dot)com

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Elizabeth Higgins
@PrincipledTech
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