St. Petersburg, Fla. (PRWEB) September 11, 2017
Corporate shame and company blunders appear to be at an all-time high as several brands have showcased poor customer service and landed in the center of public conversation —from the controversial Pepsi ad to the passenger scandals facing United Airlines and Jet Blue. While it seems like misconduct is taking precedence over human compassion, Ralph Mosgrove believes all is not lost. The author and Navy Veteran believes acts of kindness and forethought for others is needed more now than ever. He shares his personal account and offers ideas for showing gratitude that surpass simply saying “thank you” in his new book, “Saying Thanks and Beyond: Is Saying Thank You Enough?”
Mosgrove and his wife, Elsie, lived a charmed life until she unexpectedly fell, broke her hip and was forced to rely on a four-wheel walker. The couple, who was accustomed to an independent lifestyle, soon found themselves at the mercy of others. Without being asked, strangers would open doors, allowing Elsie to enter ahead of them and help her as needed. Inspired by the sensitivity and care, Mosgrove began to write “thank you” notes, derived new ways to express his gratefulness and discovered opportunities to pay benevolence forward. A guide that emphasizes Mosgrove’s strategies to reciprocate contributions, Saying Thanks and Beyond encourages readers to go the extra mile and demonstrate their appreciation in a profound fashion.
“The national dialogue is focused on bad behavior,” Mosgrove said. “I want to turn the conversation around and highlight the need for goodwill. When my wife became disabled, we were both surprised by the generosity of others. My goal with Saying Thanks and Beyond is to provide tactics for lending a helping hand. There’s a great level of skepticism and public distrust, so it’s important to refocus our efforts on respect and courtesy.”
An education tool, Saying Thanks and Beyond features anecdotes that demonstrate how individuals were impacted by random acts of benevolence. Mosgrove also shares insight into offering words of encouragement and challenges readers to provide emotional support and do more than expected on an ongoing basis. For more information about Mosgrove or his book, visit https://www.amazon.com/Saying-Thanks-Beyond-Ralph-Mosgrove/dp/1480843520.
“Saying Thanks and Beyond: Is Saying Thank You Enough?”
By Ralph Mosgrove
ISBN: 9781480843523(hardcover)1480843520(softcover) 9781480843530 (e-book)
Available at Amazon, Barnes and Noble and Archway Publishing
About the author
Ralph Mosgrove is a pastor, educator and musician. A Navy Veteran, Mosgrove dedicated 26 years to the service and wrote manuals, directives and military training materials. He also previously served as an instructor to Army recruits in the personnel administration division and was an inventory clerk for the City of St. Petersburg. In his spare time, Mosgrove writes poetry, composes songs and travels around the country. He was married to Elsie Mosgrove for 60 years and currently resides in St. Petersburg, Florida.
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