VIPdesk Connect Hires Todd Hixson as Director of Workforce Management

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Luxury Brand Outsourced Customer Care Provider Strengthens Its Resources

VIPdesk Connect, a U.S. based provider of outsourced customer care services for luxury brands, has named Todd Hixson as its Director of Workforce Management (WFM).

Todd is a leading WFM industry expert with over 20+ years in the contact center industry. He is a favored speaker at various industry conferences and webinars and served on the ICMI Advisory Board.

Before joining VIPdesk Connect, Todd most recently served as The Workforce Optimization Logistics and Forecasting Manager at Cabela’s where he developed their Real Time team (true WFM monitoring and queue/skilling management) including training teams and introducing non-phone channel management. Prior to Cabela’s Todd had critical WFM roles at Travelocity and multiple business units at Intuit.

“We are absolutely thrilled that Todd Hixson has joined our team. As Luxury brands expand their e-commerce capabilities, the complexity of delivering a consistent customer experience across all channels has become a top focus. Todd’s workforce management and large scale call center expertise will ensure we can provide our client’s with innovative customer service staffing strategies," noted Sally Hurley, CEO (Chief Experience Officer) VIPdesk Connect. "Todd’s comprehensive understanding of the needs of our virtual team, will enhance our culture of flexibility for team members working across the country."

“VIPdesk with its uncompromised focus on Outstanding Customer Experience was always a company I admired for its unique capabilities and forward thinking vision. I am excited to join their experienced management team and deliver even more value to their amazing clients and customers,” replied Todd Hixson.

Come see Todd speak at the upcoming ICMI Conference Sept 25-27 in Las Vegas

Todd studied Electronic Engineering at the University of Texas at San Antonio.

He lives with his wife Karyn and Silver Labrador Gray C. in Kearney, Nebraska.

About VIPdesk Connect

VIPdesk Connect, Inc., a U.S. based provider of outsourced customer care services, utilizes a team of Brand Ambassadors (customer service professionals) located throughout the U.S. to provide elevated customer experiences for admired brands. Savvy team members of VIPdesk not only excel in delivering superior customer service; but are passionate ambassadors of the brands they serve. VIPdesk’s suite of services include: customer service (via inbound phone, email, chat, text and social media, back office support and customer experience consulting. To find out more about VIPdesk Connect, visit

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Erika Blanchard
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