10-4 and Heniff Achieve Leading-Edge Shipment Transparency

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Supply chain visibility changes the equation for Heniff’s customers and drivers

10-4 Systems and Heniff Transportation announce the successful implementation of a comprehensive supply chain transparency partnership. Today’s announcement is the culmination of a 2-month collaboration to bring 10-4’s information platform for supply chain visibility live across all of Heniff’s fleets and facilities. With 15 terminals across the U.S., primarily in the Midwest and along the gulf coast, Heniff’s fleet of 500 trucks operates throughout the North America, including shipments through Canada and Mexico.

A proven leader in liquid bulk transportation, with a mission to “efficiently transport our customers’ chemicals safely, securely and on-time, every time”, Heniff was seeking a solution that would add to their portfolio of high-tech tracking and technology systems. Going into the recent project, the company was looking to achieve three primary goals - to leverage technology as a competitive advantage, to gain visibility and transparency, and to be the shipper of choice for their customers and drivers, distinguishing themselves by using technology to provide greater service.

Justin Neal, Director of Business Integration for Heniff, talks about the impact of the new system, “This is a game changer for us. The 10-4 technology is giving us true visibility – not only for our shipments, but for the entire shipment process. We are already seeing outstanding results across all of our terminals and facilities.”

According to Justin, their drivers love the new technology because it is easy to set up, easy to use, and now they get location data, shipment data, GPS, images – it’s all there. Real-time notifications that call out in-jeopardy shipments allow them to be proactive in many areas including notifying customers and making staffing adjustments as well as dispatcher alerting within the portal, which keeps the focus on exception-based processing and transparency.

“This is where the industry is going, and for us, it’s critical to be able to provide this level of shipment transparency and user experience to our customers and drivers.” says Joe Neal, Director of Information Technology at Heniff. He goes on to speak about Heniff’s internal readiness and the broader context of their engagement with 10-4, “The reason we have been able to successfully launch this project - especially at this moment in time – is because we had the technology in place, we had the processes in place, and we had the right people in place. Our people were able to connect the dots working with 10-4 to get the information platform up and running in record time.”

“Our experience working with Joe, Justin, and the team at Heniff has been fantastic”, says Adrian Parkhideh, Director of Customer Operations at 10-4. “These guys are ahead of the curve when it comes to supply chain technology adoption and hope that other carriers will follow their lead. They understand the value of having visibility across their operations and they recognize that this effort will ultimately drive value to Heniff's end customers."

In addition to the rollout across their own operations, Heniff has also begun rolling the 10-4 technology out to their customers, with two customers already in beta production.

About Heniff
Heniff Transportation Systems is a proven leader in liquid bulk transportation. Our mission is to efficiently transport our customers’ chemicals safely, securely and on-time, every time. From our high-tech tracking and technology systems to our safe and friendly drivers and customer service staff, everything is focused on ways to better meet our customers’ needs and to make it as easy as possible to do business with us. Experience, integrity, and a solid track record have earned Heniff Transportation Systems a reputation as one of the nation's leading carriers specializing in liquid bulk transportation. Our company has a long-standing commitment to safety, security, and customer service. We thoroughly understand the importance of identifying and responding to each customer's unique needs. http://www.heniff.com

About 10-4
10-4 Systems is a technology company with deep roots in the transportation and logistics industry. We deliver a multimodal information platform for intelligent supply chain visibility that harnesses the power of Big Data. With offices in Boulder, Colorado and Grand Rapids, Michigan we help Fortune/Global 500 companies understand, embrace, and benefit from a comprehensive supply chain technology experience. For us, it’s not just about tracking. It’s total supply chain visibility that is shareable and customizable to meet the needs of our customers and their customers. It’s not just the who and the where - but the when, why, and how shipments are moving across the globe. http://www.10-4.com

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Therese Pickard
10-4 Systems
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