When it comes to AI, chatbots and virtual agents, enterprises need to make decisions based on realistic expectations but shouldn’t shy away from incorporating this technology into their customer support strategy.
London, UK (PRWEB) September 07, 2017
Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, is a Gold Sponsor of this year’s AI & Robotics THE MAIN EVENT being held on 14 September 2017 in London. The conference, which features educational streams on business innovation and customer engagement, will focus on how AI and robotics are being applied in the business world today and their impact on performance, profitability and workforce efficiency.
Chris Ezekiel, Founder & CEO of Creative Virtual, will present an afternoon session titled ‘Chatbots & Your Customers: A Realistic Look at Using AI and Machine Learning’. Drawing on his extensive experience working with organisations around the globe, he’ll explain the realities of AI and machine learning in the world of enterprise chatbots and explore the role these technologies will have in the future of customer engagement.
“When it comes to AI, chatbots and virtual agents, enterprises need to make decisions based on realistic expectations but shouldn’t shy away from incorporating this technology into their customer support strategy,” says Chris. “I look forward to sharing insights on how humans and machines can work in harmony to provide perfect customer service.”
Creative Virtual’s V-Person™ virtual agents and chatbots will also be showcased during the event as part of the ‘AI in Action’ sessions. Attendees will see live demonstrations of how organisations are already using these tools to improve their customer support experience and build brand loyalty while also reducing support costs and increasing revenue.
A full copy of the event programme and registration information can be found on the AI & Robotics website.
More information about Creative Virtual’s suite of Smart Help solutions and the company’s recognition for innovation by the Queen’s Awards for Enterprise can found on the Creative Virtual website.
ABOUT CREATIVE VIRTUAL
Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organisations including Lloyds Banking Group, Time Warner Cable, HSBC, Verizon, Chase, InterContinental Hotels Group, Autodesk and Tesco rely on our award-winning V-Person™ technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.
Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, knowledge management and business intelligence platform empowers organisations to provide customers with consistent, accurate, personalised and seamless omnichannel engagement across web, mobile, social, SMS, contact centre, service desk, live chat and IVR channels. Delivering significant contact deflection and reductions in average call handling times, as well as increased first contact resolution, together with powerful customer analytics and outcome tracking, the V-Person Smart Help platform is the most compelling self-service product in the world today.
Creative Virtual is headquartered in the United Kingdom with operations in the United States, the Netherlands, Australia, New Zealand, India, Singapore and Hong Kong. For more information about Creative Virtual and V-Person technology, please visit our website at http://www.creativevirtual.com.