Pypestream Brings the On-Demand Economy to the Events and Entertainment Market through Premier Tickets Limited on Microsoft Azure

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Pypestream launches PTix chatbot with Microsoft Azure

The combination of Pypestream with Microsoft Azure will allow us to deliver the ultimate ticketing and reservation experience to our customers

Pypestream is combining its advanced messaging platform with Microsoft Azure’s cloud technology to bring messaging and AI-powered conversational flows to the events and entertainment industry. By leveraging Microsoft Azure, Pypestream is helping Premier Tickets Limited (Premier Tickets) streamline ticketing, marketing and payments, and improve the way they interact with ticket holders.

The NYC-based company successfully soft-launched with Premier Tickets – a premium events and ticketing platform – in June for the America’s Cup. As part of the project, the Ptix chatbot was deployed to handle customer ticketing requests in lieu of live agents. By automating this process and providing faster, on-demand ticketing service, customer satisfaction rates soared to more than 90%. The full launch is scheduled for September.

The combination of Pypestream, Microsoft and Premier Tickets will help people purchase tickets and access information about any of Premier Tickets’ listed events, anytime, anywhere. All transactions and content are shared directly within the secure messaging channel, making it easy and safe for event-goers to share information and process payments. By making tickets and event information easily accessible through messaging, Pypestream is bringing the on-demand economy to events and entertainment.

Pypestream leverages Microsoft Azure to run compute-optimized chatbot instances. This is the foundation for future enhancements of the joint solution with the Microsoft Bot Framework and Azure Application Insights for performance and analytics. In addition, Microsoft Translator can be utilized to detect language locale among other translation tools.

“Our end-to-end messaging and AI solution creates a secure and scalable conversational experience for enterprises and their customers,” said Pypestream founder and CEO Richard Smullen. “The future standard user interface (UI) is based on conversations and simple, guided flows. It’s time to bring this technology to the enterprise and allow them to join the on-demand economy in serving their customers.”

The on-demand model has become synonymous with technology startups, but with widespread changes in consumer expectations, it’s transforming businesses across the board. The challenge for larger businesses is getting the necessary infrastructure in place to support on-demand connectivity with consumers. Pypestream simplifies this transformation with its patented technology solution. The company works with enterprises and brings them into the on-demand economy through its robust Smart Messaging Platform, mobile-optimized deployment strategies, and automation capabilities through pragmatic artificial intelligence and chatbots.

“Pypestream benefits from Microsoft Azure’s wide range of advanced cloud services to create innovative solutions that help move the on-demand economy forward,” said Nicole Herskowitz, senior director of product marketing, Azure at Microsoft Corp. “We are pleased to see Pypestream choose Microsoft Azure, to create AI-powered solutions that better serve its customers’ needs.”

“The combination of Pypestream with Microsoft Azure will allow us to deliver the ultimate ticketing and reservation experience to our customers,” adds Premier Tickets founder, Michael W. Branco. “Now, they will be able to instantly book and pay for tickets through messaging by engaging in a process that’s intuitive, fast, and secure.”


About Pypestream

Pypestream works with enterprises everywhere to bring them into the on-demand economy and allow them to meet today’s consumer where they are. Through Pypestream’s Customer Engagement Solution, businesses connect with customers using smart messaging, enabling increased satisfaction and loyalty. The patented, secure and compliant platform combines pragmatic AI and chatbots to enable transactions over messaging.

The Pypestream solution encompasses the consumer-facing mobile app, Smart Messaging Platform, agent console, supervisor dashboard, analytics and reporting, and web chat widgets. Pypestream also integrates with existing contact center platforms and customer mobile apps. All this is augmented with Pypestream’s Customer Experience team to ensure best practices in messaging and end-user onboarding.

Businesses use Pypestream for customer service, marketing, billing, and internal processes. Industry verticals served include healthcare, insurance, utilities, government, and others. Customers and partners include EY, Solera, Insurance Thought Leadership, Discovery Health, and Expivia Interaction Marketing Group.

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Allan Stormon

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