LumenVox Achieves Cisco Compatibility Certification With the Cisco Solution Partner Program

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LumenVox has successfully re-certified Cisco compatibility with Cisco UCCE Version 11.5 and certified with Cisco UCCX Version 11.5.

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"The LumenVox speech automation product suite has helped ConvergeOne deliver high performance speech-enabled solutions to our customers over the past five years".

LumenVox announced that its LumenVox Speech Engines, version 15.1 have successfully re-certified Cisco compatibility with Cisco UCCE Version 11.5 and certified with Cisco UCCX Version 11.5. The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections. As a member of the Cisco® Solution Partner Program, LumenVox partners and resellers are able to quickly and cost-effectively create, deploy, manage and support speech-based solutions to enhance the capabilities, performance and management of the network to capture value in the IoE.

“LumenVox is committed to working with our partner Cisco and our growing list of global resale partners to support Cisco solutions of all sizes - from midrange enterprise contact centers to large enterprise and service provider data center deployments”, states Edward Miller, CEO, LumenVox. “As a Cisco Solution Partner since 2011, our partners' increased reliance on Cisco products was a key motivation for updating our UCCE Interoperability Verification Testing (IVT) and successful completion of our UCCX IVT. LumenVox looks forward to our continued collaboration with Cisco and the Cisco community to meet the needs of joint customers with speech-enabled solutions.”

The LumenVox Automated Speech Recognizer (ASR) is a software solution that converts spoken audio into text, providing users with a more efficient means of input. Less time spent in data input frees up resources that can be used more effectively.

The LumenVox Speech Recognizer supports Natural Language Understanding (NLU) applications through development of Statistical Language Models (SLM). These advanced speech development techniques provide end users with a more natural speech interface to the ASR.

LumenVox Text-to-Speech provides Text-to-Speech synthesis, turning written text into spoken speech. This technology allows any computer or IVR application to convey information to a user providing an accurate and affordable means of speech enabling your telephony platform or software application.

LumenVox Call Progress Analysis provides tone-based detection which represents a significant innovation compared to many other energy-based answering machine detection technologies. Most systems guess whether the call is connected to a human based on energy levels and timing queues, resulting in unacceptably inaccurate messaging applications. The LumenVox Call Progress Analysis solution leverages the strength of our Speech Recognizer by constantly listening for various tones, just as it would when performing speech recognition. These are compared to special acoustic models for matches, similar to our ASR's function. The result is more reliable and highly accurate message delivery.

"ConvergeOne is pleased that LumenVox has completed Cisco Interoperability Verification Testing (IVT) with Cisco's UCCE and UCCX platforms. The LumenVox speech automation product suite has helped ConvergeOne deliver high performance speech-enabled solutions to our customers over the past five years. The completion of the Cisco IVT interoperability validation will enable us to further leverage LumenVox speech technology in our Cisco contact center practice", states Dennis Dahl, Vice President, Cisco Business Development at ConvergeOne.

The Cisco Solution Partner Program, part of the Cisco Partner Ecosystem, unites Cisco with third-party independent hardware and software vendors to deliver integrated solutions to joint customers. As a Solution Partner, LumenVox offers a complementary product offering and has started to collaborate with Cisco to meet the needs of joint customers.

About LumenVox:
LumenVox is a speech automation software company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, and natural language solution support. Based on industry standards, LumenVox Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. LumenVox technology provides tools for effectively connecting and communicating with users, increasing user satisfaction, and improving employee productivity. For more information, call +1.858.707.7700 or visit http://www.lumenvox.com.

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Janeen Pugh
LumenVox
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