Point Broadband Selects NuTEQ’s GOCare™ Mobile Customer Care Solution

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NuTEQ Solutions, LLC, a SaaS provider of mobile customer care, today announced that Point Broadband has selected GOCare for Mobile Customer Relationship Management.

Mobilizing the Customer Experience

"Today’s consumers seek simplicity and convenience” said Cam Lanier, Chairman of Point Broadband

GOCare™ is a cloud-based, fully-integrated solution enabling proactive and interactive communications with the subscriber via their mobile devices. GOCare clients realize material cost reductions and improved customer experiences. GOCare embraces today’s consumer “mobile-first” mindset and preferences for service providers that are ‘easy to do business with’. GOCare has earned multiple industry recognitions for innovation including CIO Review Magazine’s 20 Most Promising Utilities Technologies, 2015 Cable Spotlight Product of the Year Award from Cable.TMCnet.com, and Multichannel News’ 2014 Innovator Awards.

“Today’s consumers seek simplicity and convenience” said Cam Lanier, Chairman of Point Broadband. “Point Broadband provides high-quality broadband service to underserved markets at very competitive prices. Our employees identified GOCare as a powerful self-help tool for our subscribers and a key point of differentiation in the competitive broadband industry. GOCare recognizes consumer preference for mobile, self-help technology in delivering a better experience at a lower cost”, concluded Mr. Lanier.

“Point Broadband represents NuTEQ’s foray into the Wireless Internet Service Provider (WISP) industry and the first client to leverage our recently announced integration with Sonar Software”, stated Mike Roddy, Chief Executive Officer of NuTEQ Solutions. “The Point Broadband team sought an advanced Customer Relationship Management (CRM) tool to empower the consumer with anytime, anywhere access to account information and self-help tools,” Mike offered. “GOCare clients consistently experience lower operating costs through reduced call volume, a virtual elimination of missed customer appointments, and accelerated subscriber collections,” Mike concluded.

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