In the uber-challenging, ever-changing, hyper-competitive landscape of retail and hospitality, the ability to provide an engaging customer experience can be the difference between success or failure for your brand.
Boston, MA (PRWEB) September 14, 2017
According to a new white paper from BRP, retail, restaurant and hospitality operators are significantly enhancing the effectiveness of employee training programs with next-generation Lifecycle Learning Platforms. This white paper, Lifecycle Learning Technology – The Convergence of Mobility, Rich Content, and Advanced Distribution for Next-Generation Training Platforms in Retail, Restaurants & Hospitality, covers the most advanced learning approaches and the wave of new platforms that are quickly being adopted by industry leaders, and how simple they are to implement, why it makes a difference, and how best to get started.
“In the uber-challenging, ever-changing, hyper-competitive landscape of retail and hospitality, the ability to provide an engaging customer experience can be the difference between success or failure for your brand,” said Scott Langdoc, white paper author and vice president and practice lead at BRP. “Your frontline employees are the last and best opportunity for a retailer, restaurant, or hotel operator to put forward an engaging, personalized relationship and customer experience that will help bring further financial and operational success to your locations and to your brand.”
“The pace of employee learning and training is changing quickly. Rising labor costs, greater attention to compliance, incorporating mobility, and a greater understanding of learning dynamics have heightened awareness around the need to modernize the learning approach,” said Gary Iles, SVP of marketing, PlayerLync. “Technology is also changing quickly, offering new insights into operational performance and proving the value that learning has on profitability.”
According to BRP’s Customer Experience/Unified Commerce Survey, only 58% of retailers offer any targeted, on-demand training or education to associates – and half of those state that these programs require improvement. The good news is that with simple, basic adjustments in your approach, companies can have an immediate and measurable impact on employee training and performance within 30 days without major process changes or systems forklifts.
To download the complete white paper, Lifecycle Learning Technology – The Convergence of Mobility, Rich Content, and Advanced Distribution for Next-Generation Training Platforms in Retail, Restaurants & Hospitality, visit: https://brpconsulting.com/2017-white-paper-lifecycle-learning-technology/
The Lifecycle Learning Technology – The Convergence of Mobility, Rich Content, and Advanced Distribution for Next-Generation Training Platforms in Retail, Restaurants & Hospitality white paper was sponsored by PlayerLync.
PlayerLync is modern learning software that integrates mobility, digital forms, content distribution, and daily performance management into a single solution that helps operational teams deliver exceptional customer experiences. Deskless workers can communicate with one another and access valuable information online or offline anywhere they need it. PlayerLync is pioneering the next generation of learning and performance support solutions.
BRP is an innovative retail management consulting firm dedicated to providing superior service and enduring value to our clients. BRP combines its consultants' deep retail business knowledge and cross-functional capabilities to deliver superior design and implementation of strategy, technology, and process solutions. The firm's unique combination of industry focus, knowledge-based approach, and rapid, end-to-end solution deployment helps clients to achieve their business potential. BRP’s consulting services include:
Strategy | Business Intelligence | Business Process Optimization | Point of Sale (POS)
Mobile POS | Payment Security | E-Commerce | Store Systems and Operations | CRM
Unified Commerce | Customer Experience | Order Management | Networks
Merchandise Management | Supply Chain | Private Equity
For more information on BRP, visit http://www.brpconsulting.com.