Bright Pattern Adds Monet Software WFM to Partner Ecosystem with Out-of-the-box Integration

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Bright Pattern, leading provider of omnichannel cloud contact software integrates with Monet WFM to provide a complete all-in-one contact center solution

Monet WFM for call centers provides a proprietary forecasting algorithm to ensure agent productivity while cutting costs with accurate forecasting and scheduling. WFM software is crucial in an omnichannel contact center and Monet has proven to be an exceptional vendor over the years.

Bright Pattern, omnichannel contact center vendor partners with Monet, leading global provider of cloud-based workforce optimization solutions for contact centers. The solution brings a multitude of forecasting and scheduling benefits to contact center managers and agents alike.

Monet WFO Live includes workforce management, call recording, quality monitoring and performance management. The software is built to improve contact center service levels and reduce operational cost while providing more predictable and flexible scheduling and staffing.

“Monet’s WFO Live Workforce Optimization provides customers an easy, affordable and scalable solution for forecasting, scheduling, quality and performance management in the cloud.” said Chuck Ciarlo, CEO at Monet Software. “The time and cost-saving benefits of combining Monet with Bright Pattern’s blended multichannel contact center technology, will allow contact centers to take advantage of complete cloud technology solutions in delivering a superb customer experience.”

“We are excited to expand our WFM integration network to provide Bright Pattern customers with all prefered WFM providers like Monet, said Konstantin Kishinsky, CEO of Bright Pattern. “Monet WFM for call centers provides a proprietary forecasting algorithm to ensure agent productivity while cutting costs with accurate forecasting and scheduling. WFM software is crucial in an omnichannel contact center and Monet has proven to be an exceptional vendor over the years.

About Bright Pattern
Bright Pattern’s cloud contact center solutions help simplify multichannel customer service for customers, agents and contact center managers. Bright Pattern’s Cloud Contact Center solutions are used globally in over 26 countries and 12 languages by companies of all sizes.

About Monet Software
Monet Software is a leading global provider of cloud-based workforce optimization solutions for contact centers. Monet WFO Live, is an affordable and easy to use contact center optimization software solution that includes workforce management, call recording, quality monitoring and performance management. Contact centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software. For more information about Monet Software, please go to http://www.monetsoftware.com subscribe to our blogs about Workforce Management and Call Recording.

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Shelby Faris
@BrightPatternUS
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