Servion Positioned as a Visionary Leader in CC Analytics by MarketsandMarkets in Global Forecast Report

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Servion was ranked fourth in the market ranking for the Contact Center Analytics market.

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This accreditation as a Visionary Leader validates our strategy not only to help organizations deliver superior customer experience but also build long-term relationships with them.” Sameet Gupte, CEO, Servion Global Solutions.

Servion Global Solutions (http://www.servion.com), a specialist in the Customer Experience Management (CEM) domain, today announced that MarketsandMarkets has named Servion as a Visionary Leader in its ‘Contact Center Analytics by Component - Global Forecast to 2022’ report published on July 2017.

This report provides detailed insights into the global contact center analytics market, which is segmented on the basis of component, application, deployment model, organization size, industry, and region. Positioned as a Visionary Leader, Servion was ranked fourth in the market ranking for the Contact Center Analytics market.

As a service provider positioned in this category, Servion was accredited with having established product portfolios and a very strong market presence; providing mature and reputable Contact Center Analytics software and services - with impactful business strategies.

“For more than 20 years we have helped contact centers of all sizes deliver outstanding customer experience. Servion’s IP-based analytics platform helps contact centers transform into agile, digitally savvy and data-driven customer engagement hubs. This accreditation as a Visionary Leader validates our strategy not only to help organizations deliver superior customer experience but also build long-term relationships with them.” Sameet Gupte, CEO, Servion Global Solutions.

Sameet added, “As the contact center industry continues to evolve Servion will continue to invest, innovate and enhance our platform and digital offerings in line with the current trend”.

“Customers have always been the key factor for any organization to grow. Customers demand for better experience and a smooth journey of their product purchase and post-purchase experiences, and therefore, contact center leaders are looking for analytics solutions to get real-time accessibility of customer data to improve their customer experience and brand loyalty" - Swati Dhiman, Industry Analyst (ICT), MarketsandMarkets.

You can download the report here

About Servion

Servion enables business transformation for enterprises in the area of Customer Experience Management (CEM). Over the past two decades, Servion has evolved from being a single channel (voice) interaction expert to being an industry pioneer in omni-channel customer experience. Servion manages over 10 billion customer interactions annually across 60 countries in 6 continents. 3 out of the top 5 banks, 2 out of the top 5 insurance firms and 5 out of the top 10 telcos work with Servion to improve their customer experience.

For more information, visit http://www.servion.com

About MarketsandMarkets

MarketsandMarkets is a global market research and consulting company. It is the World’s No.1 in terms of premium market research studies published annually. Serving as a business intelligence partner to Fortune 500 companies across the world, it provides multi-client reports, company profiles, databases, and custom research services.

MarketsandMarkets covers seventeen industry verticals, including advanced materials, aerospace and defense, agriculture, automotive and transportation, biotechnology, building and construction, chemicals, energy and power, food and beverages, industrial automation, medical devices, mining, minerals and metals, packaging, pharmaceuticals, semiconductor and electronics, and telecommunications and IT.

For more information, visit http://www.marketsandmarkets.com

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Vimal Abraham
@Servion
since: 06/2009
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