MedMal Direct Partners with Bivarus to Illuminate Patient Insights for Physician Practices

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Partnership helps policyholders improve quality of service and satisfy CMS requirements

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With Bivarus’ targeted surveys, we expect patient participation rates to increase significantly. Our client’s practices will be able to make real changes that will impact both their quality of care and businesses.

Bivarus, a patient-centered analytics company, today announces a collaboration with MedMal Direct to help their health care providers gather meaningful patient insights that empower them to improve quality of care. Through the use of Bivarus’ insights platform, policyholders can now ensure the patient experience is accurately measured and proactively improved.

MedMal Direct Insurance Company offers healthcare providers medical professional liability insurance coverage through a direct-sales model. By providing coverage directly to consumers, MedMal substantially decreases operating costs for policyholders and passes savings to physicians, surgeons and allied healthcare providers.

Michelle Bilsky, vice president of risk management at MedMal Direct, said: “With Bivarus’ targeted surveys, we expect patient participation rates to increase significantly. Our client’s practices will be able to make real changes that will impact both their quality of care and businesses.”

“MedMal Direct’s policyholders can now respond immediately to patient needs with calculated strategies for improvement,” said David Levin, CEO of Bivarus. “MedMal clients are in great hands already — the insurance carrier has saved healthcare providers millions of dollars with their simplified process. Now with Bivarus’ survey platform, providers can continue making real-time decisions for the best patient care possible.”

Tampa Bay Surgical Group, a single-specialty group practice of 18 general surgeons, was the first practice to take advantage of Bivarus’ cloud-based analytics platform through MedMal Direct. “We’re in the process of implementing Bivarus’ platform and we’re excited for an increase in patient feedback which will help us to improve our services,” said Karen Walker, executive director of Tampa Bay Surgical Group. “It’s another impactful, simplified process we’ve implemented as a result of working with MedMal Direct. The insurance carrier consistently saves us time and money.”

Additionally, MedMal’s providers can utilize Bivarus’ CAHPS® surveying and reporting to satisfy CMS requirements. Bivarus is one of only 37 firms in the United States approved to administer the CAHPS® survey and was one of the few research firms invited to assess the first CAHPS® survey document. 

About Bivarus
Bivarus illuminates insights health care leaders need to quickly improve their patient experience. The Durham, North Carolina-based company offers a new approach to capturing and delivering targeted and meaningful patient insights in real time. Health care leaders leverage Bivarus’ cloud-based analytics platform to identify service issues at their root cause, evaluate provider performance and track quality improvement efforts instantly, rather than in hindsight. In addition, Bivarus is a CMS-approved CAHPS® partner and provides comprehensive services for measuring employee perceptions around organizational effectiveness, culture, leadership, safety and support for improving engagement across health care organizations. Learn more at

About MedMal Direct Insurance Company
MedMal Direct Insurance Company is a multi-state medical malpractice insurance carrier which offers its policies direct to physicians. The company enables physician practices in Florida, Georgia, Illinois, Missouri, North Carolina, Ohio, Pennsylvania, Oklahoma, and Texas to realize significant savings on one of their largest expenses – medical professional liability insurance premiums. MedMal Direct has earned and maintains a Financial Strength Rating (FSR) of B++ as issued by A.M. Best and a Financial Stability Rating® of A, Exceptional, from Demotech, Inc. The company is backed by Liberty Mutual Insurance Company and a panel of A.M. Best A (Excellent) and A+ (Superior) rated international reinsurers with $230 billion in assets. Visit for more information.

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Amy Laukka
Bolt PR
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