SendBird Partners with Korea’s Leading Bank in "Conversational Banking" Transformation

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SendBird is launching a cutting-edge payment and messaging app with KB Kookmin Bank as part of their rapid expansion across the APAC region

San Francisco-based SendBird (https://sendbird.com) has partnered with KB Kookmin Bank (https://omoney.kbstar.com/quics?page=oeng#loading), Korea’s largest financial institution, to launch a new peer-to-peer (P2P) payment and messaging app for iOS and Android called Liiv Talk Talk (https://play.google.com/store/apps/details?id=com.kbstar.liivtalk&hl=ko) to over 30 million customers.

SendBird, a leading global provider of chat API and messaging SDK for in-app chat and messaging, has provided an ideal technology platform for KB Kookmin to launch Liiv Talk Talk successfully. The app represents another step in KB’s commitment to improving the customer experience and furthering digital banking innovation.

KB and SendBird have previously collaborated on two other banking apps called Liiv Mate (https://play.google.com/store/apps/details?id=com.kbcard.kat.liivmate&hl=ko) and Liiv KB Cambodia (https://play.google.com/store/apps/details?id=com.kbstar.liivkbcambodia&hl=ko). Liiv Talk Talk will be the most advanced conversational banking app created by the partnership to date. It will be the first app in Korea to provide consumer financial services, including P2P payments, savings, credit card inquiries, and pension information, all through an interactive messaging interface.

HyoungJoo Park, General Manager of the Smart Strategy Dept. at Kookmin Bank is excited to be working with the SendBird team to deliver novel experiences to KB customers.

“We’re delighted to work with SendBird to provide our customers with an entirely new way of banking,” Park said. “We believe chat-based banking will radically increase customer satisfaction while providing a new channel to offer useful financial services.”

For SendBird, the partnership represents an important step in the company's rapid global growth. Since going through the Y Combinator (http://www.ycombinator.com) class of Winter 16’, SendBird has grown revenue 20 times in less than 2 years. Today, the platform supports chat capabilities in over 6,000 apps in 150 countries worldwide. 5 million mobile chat end-users are sending over 100 million messages each month with SendBird.

“We are very proud to have had the opportunity to partner with Korea’s most iconic banking institution,” said SendBird CEO John Kim. “Working with KB has allowed us to scale our platform and provide a marquee step to utilizing cloud based SaaS solutions for financial enterprises in Asia.”

SendBird’s Asian customers also include GO-JEK, Traveloka, Nexon, TMON, LG U+, SBS TV, and many others.

About SendBird:
SendBird’s mission is to digitize human interactions through helping people and businesses have the most engaging conversations and make them genuinely valuable. SendBird’s chat API has over 5 million end-users and over 100 million messages are sent on the platform each month. Customers include NewsmaxTV, Healthline, KB Kookmin Bank, LG, GO-JEK, Traveloka and many others.

About KB Kookmin Bank and KB Financial Group Inc.:
KB FGI is a comprehensive financial group with 422 trillion KRW in assets (as of June 2017) and the largest domestic customer base, as well as the widest network of service branches in Korea.

KB Financial Group was founded on September 29, 2008 to effectively cope with rapidly changing financial environment at home and abroad. We are the nation’s largest financial group, providing comprehensive financial service in a wide variety of areas, including banking, investment and insurance. There are currently 12 subsidiaries in the Group.

KB Kookmin Bank was founded through the consolidation between the former Bank and the former Hounsing & Commercial Bank in 2001. Boasting a strong brand power and wide network of distribution channels, Kookmin Bank has attracted more than 30 million customers and has ranked first at the National Customer Satisfaction Index (NCSI) ten times - a first in the banking sector.

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