PAPA Healthcare helps fill gaps, provide essential insights, and improve productivity

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Customer Success Story Shows Improved Productivity, Enhanced Satisfaction, and Essential Insights

PAPA Healthcare’s solutions filled the gaps in our information systems enabling us to increase our productivity and be more responsive to our referral sources.

PAPA Healthcare, Inc. announced today, the release of a customer success story on St. Vincent’s Infusion Services called, “PAPA Healthcare helps fill gaps, provide essential insights, and improve productivity.” The story focuses on how St. Vincent’s Infusion Services enhanced service delivery and operations by leveraging PAPA Healthcare’s post-acute productivity and analytics solutions.

St. Vincent’s Home Infusion provides home infusion therapies and services to Central Alabama. They faced problems that are common in the industry. The existing information collection required numerous manual entries of data in the EMR by the intake specialists and significant copying and faxing of clinical documents by the clinical liaisons in the field. The clinical liaisons often wrote down essential information and uploaded it in batch later in the day since it was difficult to enter information from the field. Form signatures and collection were highly inefficient with lost forms and repetitive information that needed to be entered on the forms. Although patients received their patient education before discharge, they often had many questions when they got home and had to administer the first night of therapy.

Since September 2016, St. Vincent’s Home Infusion has been using PAPA Healthcare’s solutions. PAPA Healthcare was integrated with the home infusion EMR as well as the solutions on the hospital side for transition of care management, providing a layer of technology to fill in the gaps in the existing workflows.

Now, clinical liaisons have secure fingertip access to all of the documents in the EMR and can view them on either device. They can quickly capture documents with secure mobile solutions, therefore eliminating the need to locate a copier and a fax and wait in line to use them - multiple times a day. They can work with the patients to have them sign forms on the iPad which are immediately stored in the EMR.

Intake specialists can download a whole set of clinical documents in the EMR in less than a minute in what used to take 10-30 minutes per referral. They can prepare financial forms and have them immediately available for the clinical liaison to capture the patient’s signature. Changes can be made and be immediately available for the patient to sign.

Patients have access to instructional videos on the iPad of a nurse showing them how to follow their therapy with the equipment they will be using. Furthermore, they go home and get access to that training over the web which greatly assists them with compliance and helps to decrease the risk of 30-day readmissions.

“PAPA Healthcare’s solutions have filled the gaps in our information systems and increased the productivity of our clinical liaisons and intake specialists by 15%. We are able to respond to our referral sources more quickly and our patient’s feel much more comfortable with the patient education experience – especially with full access to the videos at home,” said Tim, General Manager.

About PAPA Healthcare, Inc.
PAPA Healthcare provides solutions for the post-acute healthcare market to increase productivity, enhance patient care, and improve response times to referral sources. We provide essential insights, automated collection of information, and integrated communications to streamline operations and fill the gaps in current information systems. We enhance patient satisfaction through our state-of-the-art patient education before discharge and at home. We reduce risk through our HIPAA compliance through integrated secure messaging versus unsecure email and texting that are commonly used.

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Allen Scales
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