We successfully achieved a virtual front desk and concierge at our hotel where 100% of the guests use StayNTouch mobile check-in. The front desk is now in our guests’ pocket.
Bethesda, Maryland (PRWEB) September 21, 2017
StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels and lodging, announced the deployment of its Rover PMS™ and Zest™ solutions at SOBRO Guest House, an innovative hotel in Nashville, Tennessee.
“From the start, we had a goal of creating a unique kind of service experience at SoBro Guest House. StayNTouch provided a platform in which we could design and curate our operation in order to achieve that goal,” said Kim Rittenberry, General Manager. “We successfully achieved a virtual front desk and concierge at our hotel where 100% of the guests use StayNTouch mobile check-in. The front desk is now in our guests’ pocket. ”
“Not only were we looking to create a new experience for guests but also a new experience for hotel managers. By eliminating the need for a front desk, our management team can operate the hotel anywhere at anytime by using the Rover PMS and is not locked to the confines of a traditional hotel set-up. Our team is able to work from home or remotely around the city. This type of freedom in the job has restored a true sense of work-life balance for our hotel managers, and we are proud to have achieved this for our employees.”
StayNTouch offers hotels the opportunity to integrate multiple cloud-solutions on one platform:
- Rover PMS™: Next generation Hotel PMS, fully cloud, fits on every device, optimizes hotel operations from front desk, to groups, to housekeeping to revenue management. Simple monthly pricing that includes training, integrations and configuration.
- Zest™: Enables guest pre-engagement and guest services via mobile web. Guest-enabled mobile check-in & out via smart phone or desktop. Private labeled, PMS-integrated mobile check-in &/or checkout. Bill review, preference collection, upsell opportunities, and remote key fulfillment. Promote and monetize late checkouts.
“We are proud of the work we have done with the team at SoBro Guest House,” said Jos Schaap, CEO-Founder of StayNTouch, “They had a singular vision for a hotel whose guest and staff experience would be elevated through the use of mobile technologies. Our Rover PMS is the foundation for about 17 technologies that are integrated to give guests instant convenience and deliver staff superior efficiency.”
About StayNTouch Inc.
StayNTouch is a “Software as a Service” hotel property management systems (PMS) company focused on developing solutions that help hotels raise service levels, drive revenues, reduce costs, and ultimately change the way hotels can captivate their guests. Developed with mobility in mind, the pioneering platform enables hotels to create long lasting relationships with their guests by delivering personalized service levels that today’s guests require. StayNTouch operates on tablets and smartphones, empowering hotel employees to go above and beyond in exceeding guest expectations at every touch point.
Powering over 75,000 rooms globally, our game-changing solution frees hotels from the constraints of legacy or premise systems, dramatically streamlines operations, increases margins, and revolutionizes how front-line staff connect with guests. StayNTouch is a trusted partner to many of the most forward thinking hotels, resorts, casinos and chains in the industry, including Yotel, Zoku Amsterdam, Valencia Hotels, The Freehand Hotels, Modus hotels and the Fontainebleau Miami Beach.
To learn more watch our video "THE NEW WAY... TO HOTEL!"
About Oliver Hospitality
Oliver Hospitality is a Nashville-based development and management company focused on the hotel and food & beverage sectors. Co-founded by Ethan Orley and Philip Welker, Oliver Hospitality thrives on creatively reworking old and new properties into engaging, exciting and thoughtful spaces. In 2010, Orley and Welker renovated and rebranded the St. Oliver Hotel (an aging hotel in Knoxville, TN) into The Oliver Hotel to great fanfare, including a popular speakeasy library bar and restaurant. SoBro Guest House—Nashville’s first self-check-in luxe boutique hotel—opened in 2016; and in early 2018, the Fairlane Hotel in Nashville, as well as, Hotel Clermont in Atlanta will open their doors.
Nashvillians Ann and Jack Waddey are co-owners of SoBro Guest House. Jack is a prominent Nashville Patent Attorney and Partner at law firm Waller Landsen Dortch & Davis. Ann operates Waddey Property Management Company, a private real estate management company that invests in and manages commercial and multi-family properties.