DATAMARK Delivers a Workforce Planning Toolkit for a Growing Regional Bank

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Developed by DATAMARK’s Business Engineering team, toolkit forecasts staffing levels to help control costs and improve business process efficiency

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“The toolkit allows bank process managers to forecast the need for staffing by plugging in anticipated document or transaction volumes.”

DATAMARK, Inc., a global provider of business process solutions for enterprise clients, has published a new case study highlighting the development of a workforce planning toolkit for a rapidly-growing regional bank.

The U.S.-based bank, enjoying strong year-to-year growth, has added more branches and significantly increased the number of consumer and commercial members through organic growth and acquisitions.

As it expanded its financial services offerings, the bank came to realize it needed an effective method for forecasting staffing needs. Hiring the right amount of people—no more, no less—would ensure that the bank would maintain a lean, efficient and cost-effective operation. The bank selected DATAMARK’s Business Engineering team to develop a solution: a customized toolkit that would allow managers to “plug and play” anticipated processing volumes and other workflow scenarios to accurately determine future staffing requirements.

The Business Engineering team spent several weeks in a deep-dive analysis of the bank’s operations. The team mapped business processes, uncovered potential areas of concern (processing bottlenecks or wasteful workflow steps), and calculated ideal staffing levels based on workflow volumes.

DATAMARK’s team successfully developed a customized workforce planning toolkit that the bank is using today to accurately forecast its staffing needs for a variety of financial services as it continues along its path of steady growth. The experience is documented in a new case study, available at this link:

“The toolkit allows bank process managers to forecast the need for staffing by plugging in anticipated document or transaction volumes,” Brown said. “By giving a clear picture of volumes, process times and staffing, it also helps managers understand the levels of efficiency being achieved in a process. So, it can help them identify workflow bottlenecks and allows managers to test potential improvements in efficiency by plugging in different staffing numbers into the toolkit.”


DATAMARK, Inc. is a leading business process outsourcing company specializing in high-volume digital mailroom management, document processing/document management, contact center services, and process improvement consulting for Fortune 500 companies and other large enterprises. Headquartered in El Paso, Texas, DATAMARK employs nearly 2,500 people in its U.S., Mexico, and India facilities. For more information, visit or contact Marketing Manager Martin Rocha at

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Chelsea Hill
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Martin Rocha
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