Sharpen Technologies Strengthens Leadership With The Addition of Pam Hynes and Bill Waller

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Pam Hynes will serve as the VP of Client Experience, and Bill Waller will serve as the VP of Customer Care and Enablement at the Indianapolis-based tech company.

Sharpen Technologies, developers of a contact center platform, announced today that Pam Hynes and Bill Waller have joined the company to further strengthen their client services and support organizations.

Pam Hynes (https://www.linkedin.com/in/pamelahynes/) joins Sharpen as the Vice President of Client Experience. She is an experienced leader in providing cloud based communications and engagement solutions to contact centers. She has a proven record in client, partner, and business management skills; and effectively working with global technical and business teams. Pam has spent more than 20 years leading customer-focused organizations with an emphasis on building happy, loyal, and profitable relationships with both partners and clients.

Pam is focused on further building out Sharpen’s client engagement strategy utilizing a well-defined playbook, training, and customer success tools. Her addition to the team is representative of Sharpen’s commitment to helping clients leverage the platform to determine and address key business objectives.

Pam comments, “The functionality and features of Sharpen’s platform are impressive. I am excited about the opportunity to help Sharpen’s clients realize the full value of the platform. The Customer Experience team at Sharpen is incredibly committed to the success of their clients, and I’m looking forward to working with them to take that to the next level.”

Bill Waller (https://www.linkedin.com/in/wallerwilliam/) joins Sharpen as the Vice President of Customer Care & Enablement. He brings more than 24 years of technology experience working for innovative, high-tech software companies to his new role. He has held leadership positions within global organizations such as IBM, Double-Take Software, Scale Computing, and most recently Interactive Intelligence.

Leveraging his experience in high-demand, high-availability environments, Bill will drive success at Sharpen by leading customer care, identifying meaningful key success metrics, and standardizing operations across the services teams.

Bill comments, “I am excited about joining the Sharpen team, and look forward to creating new opportunities for the growth and success of the Sharpen brand. This includes operational process improvements, and providing best-in-class client services to ensure success using the Sharpen platform.”

Cameron Weeks, CEO said “In the increasingly unstable contact center market, the companies who support customers need to be supported themselves. Sharpen has found that this only works when our strong technology is matched with strong leadership. We are extremely pleased to add the expertise of Pam and Bill to the Sharpen team. With their added influence, Sharpen can continue the work of helping contact centers make the right move to the cloud. Their experience with such influential legacy companies as Genesys and Interactive Intelligence is the perfect complement to our belief that organizations need more than a software. They need a partner who’s invested in both their success and their future.”

About Sharpen Technologies
Sharpen Technologies is committed to creating better agent experience by developing software and relationships to solve communication problems. Their cloud-native contact center platform (https://sharpencx.com/products/) enables customer experience teams to establish a better relationship with their customers. Their global platform eliminates costly on-premise hardware, increases agent efficiency, and makes customers happier through frictionless interactions.

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Murph Krajewski
@sharpentech
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