Philadelphia, PA (PRWEB) September 27, 2017
Gary Pudles, CEO and President of SA Hosted and Managed Solutions, has been invited to present at this year’s AstriCon. AstriCon is a three-day conference with a purpose to expand awareness and knowledge of the open-sourced communications software. Pudles, who recently launched SA Virtual Contact Center (VCC) using Asterisk, will be speaking on the ability to create cloud-based call center technology built on that platform.
In recent years, cloud-based platforms have become much of the norm for contact centers. However, not all systems provide omni-channel communications and little have room for integrations with other software products. In 2015, Gary Pudles introduced a cost-effective contact center platform (VCC) by stacking technology such as Asterisk and other open-source applications.
“The key is to provide a seamless and personalized experience for each caller,” said Pudles. “A call center agent can have a real-time text communication with a client's customer and then dispatch that entire conversation to the client's on call person using voice, email, SMS, fax, etc. If your platform doesn’t support multiple communication paths, and doesn’t easily integrate with client programs, then your system lacks that customer-centric focus.”
Pudles session at AstriCon will include tips on:
-Technology Sourcing: Understanding how to scope your technology needs as a business owner.
-Input on Open Source Tools: Finding the right ones for your contact center.
-The Many Faces of Asterisk: Learning the system inside and out and teaching it how to work with you.
Held at the Omni Orlando, Pudles will lead his session on October 4, 2017 at 3:45 PM EST. For more information about Gary Pudles and SA Hosted and Managed Solutions, please visit http://www.SAHosted.com. For more information about AstriCon 2017, please visit http://www.asterisk.org/community/astricon-user-conference.