Baylor Scott & White Health Implements InDemand Interpreting Video Remote Interpreting Across the Health System

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VRI technology improves patient and provider communication with limited English proficient, Deaf and hard of hearing patients

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Baylor Scott & White Health implemented VRI technology in over 14 locations and now the health system is expanding VRI system-wide and across the entire care continuum.

InDemand Interpreting, a technology-enabled medical interpreting company, today announced that video remote interpreting (VRI) will be implemented across the Baylor Scott & White Health system to improve patient and provider communication. The new technology enables Baylor Scott & White Health, the largest not-for-profit health care system in Texas and one of the largest in the United States, to bridge the communication gap with limited English proficient (LEP), Deaf and hard of hearing (HOH) patients.

Baylor Scott & White Health implemented VRI technology in over 14 locations and now the health system is expanding VRI system-wide and across the entire care continuum. The expansion of VRI will provide immediate access to medically qualified interpreters 24 hours a day, seven days a week, in more than 200 languages, including American Sign Language (ASL) and Certified Deaf Interpreters (CDIs).

The VRI technology includes high definition audio and display with large, touch-screen rolling carts for convenient VRI in all clinical settings. The devices are durable and designed for demanding, high-traffic environments to ensure the best communication for patient and provider.

“The new system-wide agreement is a natural extension of our relationship with Baylor Scott & White Health,” said InDemand Interpreting Chairman and CEO Cecil Kost. “We are grateful for their confidence, and that of other major health systems, who are engaging with InDemand on a system-wide basis.”

About InDemand Interpreting
InDemand Interpreting was founded in 2007 with the vision of ensuring that every patient receives the highest quality healthcare, regardless of language, cultural background or disability. By delivering the most experienced medical interpreters and highest quality video technology InDemand Interpreting provides doctors, nurses and clinicians the language access they need to provide the best possible care. Visit InDemand at http://www.indemandinterpreting.com

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Casey Zanetti

Sarah Williamson
SWPR Group
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