Online Research Platform Civicom Chatterbox® Adds Automated Video Transcription Feature

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Global market research solutions innovator Civicom Marketing Research Services has integrated automated video transcription into its online bulletin board solution, Civicom Chatterbox®.

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The new automated transcription feature enables researchers to easily extract and gain insights from respondent videos posted on Civicom ChatterBox.

Civicom Chatterbox is an enhanced online research platform for market researchers. This solution is ideal for asynchronous discussions where users can submit responses in text, image, audio, and video form as they navigate through various in-platform activities that can be setup as needed for each project. The online platform is packed with data collection capabilities and gamification tools that enable researchers to incentivize high engagement and gain significant and actionable insights.

In addition to the already robust built-in analysis and reporting tools in Civicom Chatterbox® the platform now offers integrated automated video transcription, where respondents and project moderators alike are able to view speech-to-text conversion upon upload of a video for an activity. The automated transcription feature is a perfect supplement to the Civicom Chatterbox® interface for the global researcher as it also has multilingual capabilities and supports over 110 spoken languages and variants.

The video transcription tool automatically detects the language used in the uploaded media and transcribes it as the video is optimized and posted onto the platform. The transcript will then appear below the submitted video where the viewer can listen and follow along the transcript simultaneously. Researchers and project managers can easily make direct edits to the transcript as needed for enhanced accuracy, and excerpts can be easily selected and saved for insight gathering and reporting.

Civicom Marketing Research Services continues to grow its expertise in support of the global researcher in conducting multi-country studies. As a leading services provider for market research, Civicom has developed a dynamic range of telephone and web-enabled global solutions that go hand in hand with the organization’s unrelenting dedication to quality and its clients’ project success.

About Civicom Marketing Research

Civicom Marketing Research Services offers many options to enhance the research process for marketing research professionals. Civicom is the global leader in facilitating telephone and web-enabled IDIs and Focus Groups using Civicom CyberFacility®. Civicom also offers Civicom Chatterbox®, an asynchronous research platform for online communities and bulletin boards, plus the Civicom ThoughtLight™ Mobile Insights App, a qualitative mobile tool for collecting richer in-the-moment insights, offering geolocation plus off line accessibility for places where there is no data connection.

Civicom ThoughtLight™ works with both iOS and Android and is a useful tool for shopper insights, audio diaries and patient journeys. Civicom operates in over 96 countries and offers extensive translation services for marketing researchers, as well as transcription services through TranscriptionWing™, and respondent recruiting through CiviSelect™. All of these services are available in Spanish, as well as English, and multiple other languages.

Civicom Marketing Research Services continues to be at the forefront of innovation and new strategies in marketing research, actively participating in various conferences and networks that engage in developing new techniques with the latest technologies globally. Civicom is known among its clients for dedication to service quality and for the company’s motto “Your Project Success Is Our Number One Priority.”

Civicom Marketing Research Services chooses to be as dynamic as it is innovative; always listening to and acting on clients’ ideas and requests as they see fit. This kind of relationship has paved the way for the development and roll-out of new services.

To learn more, email Civicom® at inquire(at)civi(dot)com or call +1-203-413-2423.

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Rebecca West
@civicom
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