Creative Virtual Shortlisted for Software Innovation in the Digital Entrepreneur Awards

Share Article

Creative Virtual has been named a finalist for Software Innovation of the Year for their virtual agent, chatbot and live chat technology

Digital Entrepreneur Awards

Creative Virtual shortlisted for 'Software Innovation of the Year'

We are proud to be collaborating with large enterprises around the world to improve their customer and employee engagement with our cutting-edge V-Person™ virtual agent, chatbot and live chat technology.

Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, has been shortlisted as a finalist in the category of Software Innovation of the Year as part of the 2017 Digital Entrepreneur Awards (DEAs). The DEAs are the only national awards dedicated to championing digital entrepreneurialism and innovation across the UK.

Chris Ezekiel, Founder & CEO of Creative Virtual, says: “Innovation is at the heart of our company vision and culture at Creative Virtual, and it’s an honour to be recognised for that by the DEAs. We are proud to be collaborating with large enterprises around the world to improve their customer and employee engagement with our cutting-edge V-Person™ virtual agent, chatbot and live chat technology.”

The awards, now in their 13th year, cover categories encompassing every component of today’s online business ecosystem – from enigmatic leadership to forward-thinking development and cutting-edge creative. The finalists beat off competition from hundreds of businesses that entered across the 16 award categories. Winners from the South region will be announced during an awards dinner on 8th November 2017 in London.

Lawrence Jones, CEO of headline sponsor UKFast, says: “It’s extraordinary to see the development of digital across every sector. From creative agencies to law firms and the public sector, everyone needs to evolve their offering to stay ahead of the competition. That’s reflected in the sheer number and diversity of entries we’ve received this year.

“This year’s finalists have all shown a clear appreciation of challenges faced in business and how to solve them using digital innovation, meeting the everyday needs of their customers by evolving new solutions and approaches. That’s what the DEAs are all about.”

Creative Virtual has also been recognised for innovation by The Queen’s Awards for Enterprise this year. Their suite of Smart Help software and solutions enables organisations to provide seamless, full-integrated, end-to-end customer support across contact channels. Visit the company website to learn more about these industry-defining self-service and customer experience solutions.


Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organisations including Lloyds Banking Group, Time Warner Cable, HSBC, Verizon, Chase, InterContinental Hotels Group, Autodesk and Tesco rely on our award-winning V-Person™ technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.

Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, knowledge management and business intelligence platform empowers organisations to provide customers with consistent, accurate, personalised and seamless omnichannel engagement across web, mobile, social, SMS, contact centre, service desk, live chat and IVR channels. Delivering significant contact deflection and reductions in average call handling times, as well as increased first contact resolution, together with powerful customer analytics and outcome tracking, the V-Person Smart Help platform is the most compelling self-service product in the world today.

Creative Virtual is headquartered in the United Kingdom with operations in the United States, the Netherlands, Australia, New Zealand, India, Singapore and Hong Kong. For more information about Creative Virtual and V-Person technology, please visit our website at

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Mandy Reed
Follow us on
Visit website