Qualfon Explores Best Practices for Outsourcing at Frost & Sullivan Event

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Qualfon and its executives will lead a roundtable session on outsourcing best practices at this year’s 13th Annual Customer Contact West, 2017: A Frost & Sullivan Executive MindXchange, October 15-18 in Huntington Beach, CA

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VP of Marketing Brian Kearney, will guide attendees through exercises to evaluate how companies can obtain high-quality results on a consistent basis, while reducing rick, lowering costs, and driving business value for their organizations

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, and its executives will lead a roundtable session on outsourcing best practices at this year’s 13th Annual Customer Contact West, 2017: A Frost & Sullivan Executive MindXchange, October 15-18 in Huntington Beach, CA.

During the session, Needs Assessment: Partnering with and Managing Outsource Providers, VP of Marketing Brian Kearney, will guide attendees through exercises to evaluate how companies can obtain high-quality results on a consistent basis, while reducing rick, lowering costs, and driving business value for their organizations.

Key take-aways will include:

  • Determining criteria for the best outsourcing partners
  • Approaches for conducting due diligence
  • Contracting for success
  • Discussing best practices for managing providers
  • What to do when outsourcing goes wrong

As a primary sponsor of the event, Qualfon will have additional leaders in attendance to network and exchange ideas with others in the industry. Learn more about the Frost & Sullivan event and register.

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Elbert Delos Santos
Qualfon
+63 9177792040
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Brian Kearney
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