BPO Leader, Personiv, Acquires Top Customer Care Provider, John Keells BPO

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The acquisition adds nearly 500 employees and customer contact center to Personiv's full suite of BPO offerings

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“Across our outsourcing solutions, quality, flexible execution and white-glove customer experience remain at the heart of what we do. The addition of the JKBPO team will further our vision of providing people powered outsourcing across the globe." David Lesniak, CEO, Personiv

Personiv, a global leader in business process outsourcing, today announced the acquisition of Gurgaon, India-based John Keells BPO, a provider of customer engagement services including inbound and outbound voice, multichannel service management, tech support and back office, adding nearly 500 employees to their 2,000 in four existing global locations. JKBPO is a perfect fit to join Personiv as they continue to grow exponentially as a BPO provider, adding service offerings, employees and operations around the world.

“We look forward to exceeding our goals and fulfilling our shared vision as we add John Keells BPO to our team and enter a new phase in the company’s history,” David Lesniak, CEO, Personiv, said. “Across our outsourcing solutions, from recruiting and creative to back office and customer engagement, our focus on quality, flexible execution and white-glove customer experience remains at the heart of what we do. The addition of the JKBPO team will further our vision of providing people powered outsourcing across the globe.”

JKBPO, located near New Delhi, currently boasts 500 employees with room to grow to 1,500-plus. This acquisition comes at a time when Personiv is expanding and becoming known as a driving force in the BPO industry. With highly complementary cultures, values and geographic footprints, the two companies are poised to reach incredible growth, providing excellent opportunities to team members and unique value to their customers. 

“We were drawn to JKBPO not only because of their impressive growth, aligned services and customer-focused values, but also due to their similar culture, core tenets and passion for quality,” Lesniak said. “Their team is innovative, creative, and has been among the first to provide new customer engagement solutions to the rapidly changing outsourcing world. We are excited to bring in JKBPO as part of the Personiv family.”

JKBPO has continued to demonstrate impressive growth in terms of its service delivery, product portfolio and revenue over the past several years. As one organization, the two companies form a successful establishment that has a distinguished portfolio of products and services and is well-positioned to increase its customer base and revenue growth. 
 
“By joining Personiv, we look forward to unlocking and scaling endless growth opportunities while continuing to create value for all of our stakeholders – including our clients, customers and most importantly, our team members,” Vishal Bora, EVP, Site Head, Personiv said. “Today marks the next stepping stone toward realizing our shared vision as we join forces to grow as one global team.”

The purchase closed on September 28, 2017, with parent company, John Keells Holdings of Sri Lanka, the country’s largest conglomerate of 70 companies, spanning seven industries. Equirus Capital (P) Limited of Mumbai served as the advisor to the seller.

“We couldn’t be more pleased with the sale of John Keells BPO to Personiv,” Ronnie Peiris, Group Finance Director, John Keells Holdings said. “Personiv’s dedication to excellence and quality and their governance principles make them a perfect fit to carry on the vision created at JKBPO, and we wish them great success as they move forward as a strong leader in the business processing outsourcing industry.”

About Personiv
Personiv provides quality outsourced services to companies around the world by developing key processes and systems designed to save time and money. From customer engagement to back office and recruiting to design, their teams of highly skilled talent stand ready to complete projects with quality and confidence, allowing customers to focus on goal-reaching strategic priorities. With more than 30 years of experience, and sites in four countries, Personiv hires, trains and retains top talent to provide customized, global solutions. For more information, visit http://www.personiv.com.

About John Keells BPO
John Keells BPO provides customer engagement and back office support for global companies in a variety of industries, including telecommunications, retail, banking and information technology. Known for combining process execution excellence, flexibility and creative client partnership models, JKBPO executes business transformation capabilities and provides cost-effective, high-quality services. They focus on providing clients with value-added, end-to-end Customer Lifecycle Management Services as well as knowledge-intensive back office. Visit http://johnkeellsbpo.com for more information.

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