Greenville Utilities Commission Selects Emtec for Oracle Managed Services

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Emtec’s ClearCARE® will provide comprehensive managed services for an integrated Oracle footprint.

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Expanding our relationship for Oracle managed services is a natural next step and will enable us to better utilize our internal team on critical projects while ensuring our business continuity through the ClearCARE® team.

Emtec, Inc.®, an IT consultancy that enables end-to-end digital transformation, has been chosen by Greenville Utilities Commission (GUC) a provider of electric, water, sewer and natural gas services to the city of Greenville (N.C.) and surrounding areas, to provide Oracle managed services through Emtec’s ClearCARE® program.

Emtec and GUC’s relationship began in 2012, when GUC selected Emtec to implement Oracle E-Business Suite (EBS), Hyperion, Work and Asset Management – Accounting (WAM) and OBIEE. After these implementations, the GUC/Emtec relationship continued with Emtec’s ClearCARE group providing, as needed, post production support.

Last year, GUC expanded its Oracle footprint through an award winning, 22-month implementation of Oracle’s Utilities suite, including Customer Care & Billing (CC&B), Mobile Workforce Management (MWM), Oracle Utilities Customer Self Service (OUCSS), Oracle Utilities Analytics (OUA), and the WAM ) (Work and Asset Management) service request module. For more information about the project, click here.

After stabilizing these applications GUC again decided to expand the existing partnership with Emtec’s ClearCARE® program. Emtec will now provide comprehensive database and application managed services, integration support, and batch monitoring among other planned activities.

“Emtec has been a great partner to us over the years,” said Sandy Barnes, IT director at GUC. “Expanding our relationship for Oracle managed services is a natural next step and will enable us to better utilize our internal team on critical projects while ensuring our business continuity through the ClearCARE® team."

Dhiraj Gadia, Director of Emtec ClearCARE® Managed Services, said Emtec’s solid expertise with Oracle systems in the Utilities space, bundled with the robust framework of ClearCARE® offerings delivered through high-touch interaction, has attracted many long-term clients, including GUC.

“Our understanding of the industry has enabled us to serve as a true partner for GUC for over 5 years, helping implement and support various systems in an effort to improve business value and processes," he said.

About Emtec
Emtec is an IT consultancy dedicated to helping world class organizations drive transformation and growth by employing the latest enterprise technologies and innovative business processes.

We empower our clients to accelerate innovation and deliver amazing client experiences to better compete and ultimately lead their industry. Our “Client for Life” approach is built upon over 20 years of delivering rapid, meaningful and lasting business value.

Our offerings span the IT spectrum from Advisory, Applications, Analytics and Infrastructure Services. For more information on our utility focused solutions, please visit https://www.emtecinc.com.

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Deanna Evers
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