Interactive Media Announces Launch in North America

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Company’s natural language processing technology creates genuine customer interactions

Interactive Media (, a global developer of telecommunications software, natural language processing (NLP) systems and customer experience applications, has started operations and is actively seeking partnerships in North America.

The company’s flagship technology, IM.MIND, is a platform that allows for the creation of multichannel and multimodal NLP applications for more genuine customer interactions. By recognizing the intent of callers with accuracy and asking context-aware questions, IM.MIND enables human-like conversations and interactions — resulting in delighted customers.

IM.MIND has been integrated with the world’s leading contact center software suites, including Cisco, Genesys and Avaya.

“Interactive Media is excited to begin operations in North America, where the market is ripe for technology that allows for more genuine customer interaction,” said Livio Pugliese, President & CEO of Interactive Media North America. “We are actively building an ecosystem of partners to help companies better interact with customers.”

“Interactive Media’s easily manageable technology and repeatable project methodology are a breath of fresh air in the landscape of concrete applications of natural language processing,” said John Cognata, President of SOFTEL Communications. “At SOFTEL, we are proud to be partnering with Interactive Media and to be the first to offer imple-mentation of its technology in the American market.”

Meet Interactive Media at the Contact Center Week Fall 2017 conference October 16-19 in Horseshoe Bay, Texas. The company will be sponsoring and exhibiting at the event, as well as demonstrating its IM.MIND platform.

About Interactive Media
Interactive Media is a global developer of telecommunications software, natural language processing (NLP) systems and customer experience applications. Founded in 1996 in Italy and leading the NLP field in Europe and South America, the company has more than 20 years of experience working with voice and data solutions for better customer interactions. For more information, visit

Livio Pugliese
President & CEO, Interactive Media North America
+1 415.706.9935

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